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Deactivated Linked Account
My new seller account got linked to my old seller account. Previously, I didn't get help from discussion posts. I hope I can explain my issue in this discussion.
I first created a seller account in 2021 for the UK market, but it remained deactivated because the address verification was not completed. In 2023, I closed and deleted that seller account because I wanted to start fresh. Now, my new account has been verified, but it got deactivated under section 3 due to being linked to the old account.
I have appealed multiple times, mentioning that I owned the old account which I deleted in 2023. In response to my appeal, they asked for proof that I no longer own the old account. So, I attached the emails I received during the account deletion process in a PDF and submitted it with my appeals. However, the Amazon support team is not accepting these proof emails.
Please help me with this issue.
6 replies
Seller_k2X0L9mVRT0pW
the original account would not have been closed because you cannot do that if the account fails verification- you also cannot just start a new account
You need to get the first account verified and then delete the second one. No other way possible
Sarah_Amzn
Hello @Seller_AD5TMtAkgUduK,
This is Sarah from Amazon.
I see that you have already created a thread regarding this topic.
Please create only one thread per question. Creating duplicate threads can create confusion and disruption in the Forums and is against the Forums Guidelines.
I will be closing this thread as a duplicate of account linked. You can continue the conversation with @Ash_AMZ in the other thread.
Regards,
Sarah.
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