Appeal Already Submitted – Account Deactivated Without Response
I have already submitted my appeal for Identity Verification Violation under Critical Policy Violations following the correct procedure through Account Health, including the required documents. However, instead of receiving any response or request for additional information, I received an email stating that my account has been temporarily deactivated, even though my appeal is still under analysis.
Could you please clarify why my account has been deactivated while my appeal is still in progress?
4 replies
Seller_OvL8C4BJWiuS9
Because your appeal is still under review. The documents you submitted may not be verifiable or correct, so u der caution, they temporally suspend the account.
Seller_kIukTwdhvntAp
"Could you please clarify why my account has been deactivated while my appeal is still in progress?"
Because Amazon protects AMAZON first.
Some rogue seller could poison 1000 people while an account was left active while under review.
Amazon first, buyers second, sellers LAST.
Atlas_Amazon
Hello @Seller_xLcEVfUVvF4UD
Could you please clarify why my account has been deactivated while my appeal is still in progress?
Thank you for the information provided regarding the recent issues you have been experiencing that have impacted the account. I understand the impact to the account can be increasingly concerning, but as mentioned by @Seller_OvL8C4BJWiuS9, our team may take action against an account during a review period to ensure that there is no activity being conducted that is against our policies.
However, I did want to attempt to get you support, so I have worked with another team and it does appear the restrictions on the account have been removed. Would you be able to review and confirm if you are still seeing the impact as of now? If so, please provide the most recent messaging so that we may further review the situation.
Best,
Atlas
Seller_EHtCaKebQagZE
hi Dear seller
I'm also facing this issue, identity verification violation I have already completed my identity on account health Page via appeal
but I didn't get any response
can you please share is your issue has been resolved?
what steps you have done?
waiting for your response
