Accused of having a duplicate account
Hi I am accused of having having a duplicate account, and am asked for evidence to show I don't have one. Because I don't have a duplicate account I have no evidence. I have had all my appeals rejected automatically without being read and can't get any help and have been prevented from selling for months. Has anyone any suggestions about how to contact a real human who can resolve the problem?
3 replies
Seller_RlZVPg3d6ZUGP
Is the account the same (or similar) name as yours? If so, have you checked all your European or global accounts to see if they're deactivated?
Sarah_Amzn
Hello @Seller_BkisR936RdDuS,
Thank you for posting on Forums!
I'm Sarah with Amazon.
I'll transfer your case to the Account Health team to ensure you receive the best possible support.
While your case is being transferred, you're welcome to continue discussing it here in this thread. The Account Health team will review the conversation and pick up where we left off.
Kind regards,
Sarah.
Abella_AMZ
Hello @Seller_BkisR936RdDuS,
This is Abella from Amazon to assist you.
We greatly appreciate you reaching out with your inquiry. Rest assured, we are committed to putting forth our utmost efforts to assist you with your query.
I understand that you need help to reactivate your account as it has been deactivated due to the relations with another account.
Do you have a global account?
Please go through all the marketplaces like US , Japan and check the reason of de-activation in performance notification.
To reactivate your current selling account, please follow these steps:
Reactivate the related account(primary) first by submitting an appeal as instructed in the communication you received regarding that account.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.