KYC, no reply over 10 days now
Seller central and amazon payment account was activated and i also listed products, sent inventory to amazon warehouse then received an email to remove my inventory from amazon warehouses without any prior notification or email.
Now account has been in verification and i am not getting any update on it already emailed many times on KYC email but received no response.
Started case but no one there is able to help all they advise is to wait here is case id 9822220442 for your reference.
Please assist and help me here. @Simon_Amazon @Spencer_Amazon
Sarah_Amzn
Hello @Seller_Tt7Ybuv9uqugV,
I'm Sarah with Amazon.
When was the last time you submitted the documents for the verification?
Kind regards,
Sarah.
Seller_Tt7Ybuv9uqugV
Hi @Sarah_Amzn
Thanks for getting back to me.
I was asked to submit the documents last time in start of february which i did and my seller account and payment account was verified fully on 6 Feb 2024. That's why i listed the items and sent the inventory amazon warehouse but now i couldn't sell because of verification process.
Sarah_Amzn
Hello again @Seller_Tt7Ybuv9uqugV,
I checked with the partner team and they will prioritize the screening of your account. You should receive a notification shortly(4-6 days) if you passed the checks or any additional documentation is needed.
Please keep me posted.
Kind regards,
Sarah.
Seller_Tt7Ybuv9uqugV
Hello @Sarah_Amzn
Its been 4 days now and i still haven't received any notification yet.
Seller_Tt7Ybuv9uqugV
Hi @Sarah_Amzn,
Hope you are doing well.
Its been 6 days now and i still haven't received any notification on my seller central or an email either.
Please chase my case and get this resolved.
Thanks in anticipation.
Seller_Tt7Ybuv9uqugV
Hi @Sarah_Amzn,
Its been a week now could you please check with verification team about my account status.
Thanks
Sarah_Amzn
Hello again @Seller_Tt7Ybuv9uqugV,
Your case was previously under review by another team and transferred to the KYC team for verification 3 days ago. The KYC team has confirmed they are currently reviewing your case and I have requested they prioritize it for a faster resolution.
I will keep you posted on any updates.
Kind regards,
Sarah.
