Sunday Delivery
Has anybody noticed that Amazon has now included Sundays in the delivery times since easter. Eatser they included bank holiday Monday when it should not have been and this weekend i can see any prime orders shipped Saturday were marked as to be delivered by Sunday. Checked my shipping settings and i do not have sunday as delviery or shipping day. Seller support very confused and doing what they normally do and passing to the internal team but they agreed its not correct as Easter Monday was not a delviery day and nethier are Sundays but im now sitting under 90% OTR due to Easter and will get worse when this weekend is pulled in as over 150 Primes failed as wasnt delviered Sunday
Sunday Delivery
Has anybody noticed that Amazon has now included Sundays in the delivery times since easter. Eatser they included bank holiday Monday when it should not have been and this weekend i can see any prime orders shipped Saturday were marked as to be delivered by Sunday. Checked my shipping settings and i do not have sunday as delviery or shipping day. Seller support very confused and doing what they normally do and passing to the internal team but they agreed its not correct as Easter Monday was not a delviery day and nethier are Sundays but im now sitting under 90% OTR due to Easter and will get worse when this weekend is pulled in as over 150 Primes failed as wasnt delviered Sunday
13 replies
Seller_8bXb7DV5LHlkO
Yes, I am also experiencing this, but with Standard (non-Prime, non-Premium) RM Tracked 24 delivery on an SSA-enabled shipping template.
I made a case (12360210112) on Friday, and it was sent to the 'internal specialist team'. On Saturday evening, the case was closed with the explanation:
"After reviewing your case with our internal specialist team, we have identified the root cause of this issue. According to your Order Fulfillment Settings, Monday to Saturday will be considered a Delivery Day for Seller-Fulfilled Prime Orders using Premium Delivery Options when delivery regions are not determined based on Delivery Setting Automations. Additionally, Monday to Saturday or Sunday to Friday (depending on the delivery service that you selected) will be considered a Delivery Day for Seller-Fulfilled Prime Orders using Premium Delivery Options when delivery regions are determined based on Delivery Setting Automations.
This explains why Sunday delivery was appearing despite your shipping template settings. The delivery promise system was following the Order Fulfillment Settings configuration rather than your individual shipping template preferences. Your settings are now functioning as intended, and you should be able to re-enable Saturday dispatch with the correct delivery estimates showing to customers."
I set the handling time of a low-traffic listing to mimic a next-Saturday dispatch with Tracked 24, and of course it once again gave Sunday as the delivery date.
It took 1 hour and 45 minutes on the live chat with 3 agents to convince them to send it back to the team, and I'm waiting to see how they will respond this time.
Seller_Dzk6COlKl0Ci5
We are having the same problem with our SFP. Some orders that are showing for dispatch on Sunday are showing as Sunday delivery.
I have looked into it and before Easter every single SFP order that came in for dispatch on Saturday was a 'Second Day' SFP order. Now we are seeing 'One Day Delivery' SFP orders coming in for dispatch on Saturday which is giving us a Sunday delivery promise. This means we are being forced to send items as Tracked 24 Parcels (which are now delivered Sunday) instead of Tracked 24 Large Letters (which are not delivered on Sunday).
It would be interesting to know if yours and anyone else Saturday SFP orders follow this pattern. Before Easter did you have any SFP 'One Day Delivery' orders coming in?
I have spoked to Seller Support who are stating that it is a new fulfilment promise that all seller must do but I do not believe this to be true. The same issue presented itself last year and eventually got fixed.
