Crowdstrike/Microsoft Delivery Delays for SFP Sellers
Hi, I'm a SFP Seller and I shipped some packages yesterday for Next Day Delivery. Due to the outage, some of our packages will be delayed. Will Amazon give us some leeway in regard to this situation? This is something that we cannot foresee and control. Unfortunately, there is no news from Amazon on what things to do with this situation. I put my account on vacation mode to be on the safe side. I hope someone gives us some information about this. This will mess up our metrics and it's causing us a lot of stress.
@Quincy_Amazon
@SEAmod
@Tatiana_Amazon
@LeviDylan_Amazon
@Josh_Amazon
3 replies
Seller_PCshC7t8gZjqm
We asked our SAS AM the same thing, to see if she was able to get any word from the SFP Team.
I'm not expecting much. The "new and improved SFP" process seems to be the metrics are what they are, regardless of what else happens.
Emet_Amazon
Hello @Seller_eKqoWGtCQYtAb,
Thank you for posting your concerns with seller fulfilled prime.
Due to the nature of the situation and it being posting in the account health category, it may not have the appropriate visibility thus I have passed your concern to our community managers to follow up and see if they can offer any additional guidance on the situation.
If you have created any cases regarding the concern, you are welcome to post them here as it can help our community managers follow up and look further into the situation.
The forums community and I are here to support you. Please let us know how we can help you from this point forward.
Emet.
