Reporting seller refund policy abuse?
@Ezra_Amazon@Julia_Amazon@Julia_Amzn@Roberto_Amazon@Maja_Amazon@Winston_Amazon
Case ID: 11469009672
I am trying to report a customer who is abusing the refund policy... they keep buying the same non-returnable item, then requesting a refund, and instantly buying the same product again, only to request a refund again. Rince and repeat.
This has been going on for the last month and is really showing a clear pattern (7-instances in August). They are the only customer to have requested a refund of this this product despite hundreds of unit sales this year and have only given a reason once.
I've tried reporting this to Amazon by raising a case, their advice was to report it using:
* Report this customer via the report abuse form: https://sellercentral-europe.amazon.com/abuse-submission/form/other
* then choose "An abuse issue that is not addressed by the other topics in this menu"
* Provide the order IDs and details of the issue.
Every time I do this, I get an instant email telling me:
* Thank you for your submission. This is not the correct channel to report customers violating returns and refunds policies. Reports of returns and refunds violations must be submitted through the Report Abuse form in Seller Central:
* https://sellercentral-europe.amazon.com/abuse-submission/form/buyer-abuse-refund
If I click the link in the email, it sends me back to the Report Abuse form again... which, when I complete the form sends me the same email telling me its not the correct channel to report customers violating returns and refunds policies, giving the same link again.
Reporting form circle of doom.
Can anyone tell me a route to getting this reported to the team in Amazon that investigates these things? I have seen that Ezra has assisted with escallating a similar issue in the past and am hoping one of the Mods can do so again?
This relates to orders:
203-8455503-7145109
203-4794799-3330732
203-3866858-8441963
203-8290916-8836365
203-3990527-8403510
203-0467983-6109120
203-9968830-8020347
Reporting seller refund policy abuse?
@Ezra_Amazon@Julia_Amazon@Julia_Amzn@Roberto_Amazon@Maja_Amazon@Winston_Amazon
Case ID: 11469009672
I am trying to report a customer who is abusing the refund policy... they keep buying the same non-returnable item, then requesting a refund, and instantly buying the same product again, only to request a refund again. Rince and repeat.
This has been going on for the last month and is really showing a clear pattern (7-instances in August). They are the only customer to have requested a refund of this this product despite hundreds of unit sales this year and have only given a reason once.
I've tried reporting this to Amazon by raising a case, their advice was to report it using:
* Report this customer via the report abuse form: https://sellercentral-europe.amazon.com/abuse-submission/form/other
* then choose "An abuse issue that is not addressed by the other topics in this menu"
* Provide the order IDs and details of the issue.
Every time I do this, I get an instant email telling me:
* Thank you for your submission. This is not the correct channel to report customers violating returns and refunds policies. Reports of returns and refunds violations must be submitted through the Report Abuse form in Seller Central:
* https://sellercentral-europe.amazon.com/abuse-submission/form/buyer-abuse-refund
If I click the link in the email, it sends me back to the Report Abuse form again... which, when I complete the form sends me the same email telling me its not the correct channel to report customers violating returns and refunds policies, giving the same link again.
Reporting form circle of doom.
Can anyone tell me a route to getting this reported to the team in Amazon that investigates these things? I have seen that Ezra has assisted with escallating a similar issue in the past and am hoping one of the Mods can do so again?
This relates to orders:
203-8455503-7145109
203-4794799-3330732
203-3866858-8441963
203-8290916-8836365
203-3990527-8403510
203-0467983-6109120
203-9968830-8020347
8 replies
Seller_jSiPO3JtkLhIY
Another order from the same customer again this morning, after claiming two refunds yesterday!
To be clear - these are FBA orders, so Amazon manages the order and any refunds issued to the customer. I can't cancel their orders and there doesn't appear to be any facility for me to dispute these refunds with Amazon.
They are not low value items - Please, does anyone have any advice? I am losing money had over fist for what is a very clear example of abuse of the system by a customer.
@Ezra_Amazon????
Xander_Amazon
You have already taken the correct reporting paths to submit this issue. If the investigative team finds wrong doing, they will action the case.
Seller_PZpLJ9O2a5x2C
Hi, hope you're well.
I'm new to selling on Amazon and have just encountered my first intense of a buyer abusing the refund policy despite clear evidence that they received the item.
Did you get any come back from Amazon regarding your cases that you raised? I have gone around in the same circles you have mentioned.
The deeper I dive on this subject the more I find about this type of fraud. Its disappointing and makes me consider the future of my Amazon store.
