A-to-Z Claim Incorrectly Granted Despite On-Time Shipment and Delivery – Order 202-5429632-1753169
Hi,
I’d like to share an issue regarding an A-to-Z claim that was clearly misjudged and hopefully get some advice or visibility from the moderators.
Amazon denied my appeal on the basis that the item “was not shipped in a timely manner.”
However, the order was shipped on 29 September 2025, exactly within the required ship window (29–30 September), and it was delivered on 4 October 2025 at 11:18 AM UTC, according to APC/EVRi tracking (H0377A0013039697).
The customer’s address: Leicester, LE7 7ED
The order’s delivery estimate: 2–6 October 2025
→ Delivery occurred well within this timeframe.
The carrier tracking also states:
“Your order was delivered to the requested location.”
So all conditions were fully met — shipped and delivered on time.
Still, the A-to-Z claim was granted and later upheld on appeal, which means the decision team likely misread the shipment timeline.
I’ve now opened a support case with full documentation attached (tracking screenshots, order details, and the denial email), but I’m posting here in case a forum moderator or escalation specialist can have it reviewed properly.
This kind of error impacts seller metrics unfairly, especially when all proof shows compliance with Amazon’s policies.
Any advice or escalation route would be appreciated.
Thank you.
@Sarah_Amzn @Julia_Amzn @JiAlex_Amazon
A-to-Z Claim Incorrectly Granted Despite On-Time Shipment and Delivery – Order 202-5429632-1753169
Hi,
I’d like to share an issue regarding an A-to-Z claim that was clearly misjudged and hopefully get some advice or visibility from the moderators.
Amazon denied my appeal on the basis that the item “was not shipped in a timely manner.”
However, the order was shipped on 29 September 2025, exactly within the required ship window (29–30 September), and it was delivered on 4 October 2025 at 11:18 AM UTC, according to APC/EVRi tracking (H0377A0013039697).
The customer’s address: Leicester, LE7 7ED
The order’s delivery estimate: 2–6 October 2025
→ Delivery occurred well within this timeframe.
The carrier tracking also states:
“Your order was delivered to the requested location.”
So all conditions were fully met — shipped and delivered on time.
Still, the A-to-Z claim was granted and later upheld on appeal, which means the decision team likely misread the shipment timeline.
I’ve now opened a support case with full documentation attached (tracking screenshots, order details, and the denial email), but I’m posting here in case a forum moderator or escalation specialist can have it reviewed properly.
This kind of error impacts seller metrics unfairly, especially when all proof shows compliance with Amazon’s policies.
Any advice or escalation route would be appreciated.
Thank you.
@Sarah_Amzn @Julia_Amzn @JiAlex_Amazon
4 replies
Joey_Amazon
Hello @Seller_adK4xUXApOfPa,
Thank you for posting here at the Seller Forums!
Based on the information you have shared, please allow me to connect with our internal team regarding this matter. I will post here once I have any new information.
- Joey
Seller_EXwt7GyQDq9DX
amazon is the biggest scam and fraud of this century , everyone will learn this soon.
nothing is going from their pocket who are deciding and dealing with your money.
AMAZON gave them a job to make buyer happy with free products , as many as possible refunds because nothing is going out from their pocket but this way they can attract more buyers and traffic will be higher .
when all other platforms have seller support with buyer protection. Clearly fair deal.
AMAZON is the worst place for sellers and heaven for buyers.
thousands sellers are destroyed by amazon and thousands will be destroyed .
amazon spoiled many people life and money.
it will be history soon and amazon will be a case study in law schools and title will be " AMAZON was the biggest scam and fraud of this century but how?"
