The customer service wanted me to change the refund reason to "out of stock"
I am a self shipping order, and the customer said they did not receive the order. After communicating with them, I agreed to a refund. I chose not to receive the order as the reason for the refund, but I initiated it three times and Amazon did not process the refund. But when I asked the seller support, they only replied that the refund had already been created. I asked the buyer to contact customer service, and the buyer replied to me,the customer service wanted me to change the refund reason to "out of stock"
Does this comply with the regulations?
I think there is an issue with the customer's account, possibly because they have not received too many orders. The customer stated that they have not received the order and I have chosen the reason not to receive it, but Amazon is unable to process the refund.
4 replies
Seller_z3XfkorVSmnEY
When you look at the order in your account on seller central does it say that the order has been refunded? If so, that's all you need to do. Amazon takes care of actually moving the money around.
Quincy_Amazon
Hello @Seller_ddHG2yt9XbUA0
Thank you for posting your inquiry to the Forums..
To echo @Seller_z3XfkorVSmnEY question, in the mange orders page for the order, is it reflecting as refunded? If you are still experiencing this concern, please feel free to provide the case ID number opened with Support to this thread and I can review the correspondence already provided.
Regards,
Quincy_Amazon
Seller_Sram36TnVt73c
Did tracking actually show the package was never delivered?
The item not received thing is the most common scam we run into so don't just give in if tracking shows delivered.
