Dear all,

I need your help in reaching Amazon for support.

I have been waiting for support from Amazon about my account. I am unable to get through to Account Health and Seller Support at this time . I tried Managing Director's email and received email back that I was going to get help but I have still not got help or support.

I have replied to that email and still waiting for help.

I have been on Amazon for close to 10 years and I have not had an issue like this where I cannot get support.

I am also kindly asking Amazon to contact me so I can move forward. I believe this is an error as I have the correct documents for my listing in question.

I have to post this from my 2nd business account, as Amazon have made it IMPOSSIBLE to get support if you cannot use your account.

On my main account, amazon has had the following message come up for weeks

"The information you have provided for 'My Name' has been successfully submitted.

We are reviewing your account and will provide an update within 24 hours of submission."

I am unable to access any other pages, cannot use the help section or open up a case, I'm stuck in this limbo.

Everybody in customer service has been unable/unwilling to help, and I need to access this account, what do I do?

Hello,

On October 3, my account was disabled due to section 3. The reason for this was that the product was suspected to be counterfeit and an invoice was requested from me. I bought a product from Amazon's own website and the seller is Amazon. When I share the invoice for this, they say they do not have enough information. My account has been disabled due to suspicion of counterfeit products. But I have the invoice from Amazon and the seller is Amazon. How can my account continue to not be opened due to such suspicion? Then, should we suspect that the products sold by Amazon are fake? Dear Amazon administrators, I am currently suffering and I ask for your support.