Missing inventory from 2 shipments
Hi, I’ve had 2 shipments now of with complete boxes of an item as received from supplier, nothing taken out before shipping to Amazon, and Amazon claim they’ve checked twice and there’s an item short each time. I’ve sent invoices but they just casually dismiss me each time within an hour of the case being opened. It seems this becoming a general problem reading others issues on here. What’s the next step? They just don’t seem to want to listen any more.
15 replies
Seller_slaY7nVNr1UKn
I face the exact problem every time I ship something. There’s always 1 or 2 pieces “missing”. Complained at first but it took me nowhere.
Seller_834UhVGjibHya
They have a systemic problem with being able to count correctly.
I would like to know how they get it so wrong for so long. We print exactly the number of labels, (we would have labels left over if we picked incorrectly), we box exactly what is stickered in a separate area so if anything is excluded its immediately noticed. I make checks to ensure all boxes have correct contents listed and not delinquent of any product and out of the past 10 UK shipments, five of them have something incorrectly counted. Usually only 1s and 2s but sometimes 3 or 5 items over the shipment.
Seller_YXHKBubnB4rgo
It may be anecdotal but I have noticed an increase in shipments over the last 1-2 months with missing units. This can happen ( I and Amazon workers are human after all ) but what’s more noticeable is that during 2021 my shipments were usually at 100% recieved and now every other one or two shipments has missing items and the vast majority are being classed as “Investigation completed – shipment contents counted and confirmed” so cannot be challenged. A lot of the time I am shipping a single item of a sku so , unless my cat is on the take, I know there’s not been an error at my end. I’m hoping this is Xmas related and will settle down soon. I was going to start my own thread on this and I don’t have any solutions so my comment is really just to say “it’s not only you”.
Seller_Xav2pcX2hFYzn
Same happens with my shipments- it arrives to FC , checked in and show " All units located. No further action needed"
In 1 or 2 days after that 1or 2 items are “Unreceived” at different Fc ie BRS2.
After complaint to Amazon the templated message being sent
"Hello from Amazon Selling Partner Support,
We understand your concern regarding the missing units in Shipment ID- ********** .
FNSKU;***********;-2
When receiving items in the FC, we physically count units being received. If we find quantity discrepancies between what we received and what was expected per the shipment details, we initiate a second physical check to re-count the units received.
Items are marked “Investigation Completed – shipment contents counted and confirmed” in Seller Central when we have completed the second physical check, and the quantity discrepancy still exists.
In response to your request, we have completed a further review. This review confirmed that we have no record of receiving the units in question, therefore no reimbursement for these units will be issued.
Please let us know how we did."
After questioning WHY Amazon initiated second check if the first check was matching shipping plan i do receive same answer.
It does look like there is no real people answering the emails.
Is there any complaint procedure to take this issue up to the next level?
Seller_DTufFoxJuMU0M
I’m the same, most shipments I send Amazon claim are missing one or two items, which is impossible
My items come in packets of 6 for a start, I print out only the barcode labels I need for the products (so if I’m sending in 60, I print 60 labels). They’re packed straight into a box, then double checked by another person
I send in between 300 and 600 items in a box - and Amazon will say there is anything up to 10 missing from each box, I let it slide as they are cheap items, but really doesn’t give me confidence to send anything expensive.
Used to be only 1 or 2 items, but the last shipment was missing 9 items so its getting worse.
Seller_egZUlGyimB66S
We are also noticing more of this lately. FBA deliveries are not as bad as vendor deliveries though. We are now cancelling any orders received from New Rossington Doncaster centre as they have yet to count one in correctly since we started delivering there ! we have had shipments with items “missing” and shipments where more was counted in than we sent ! - the intersting thing is that when they say the shipment is short they hold back payment but if they say they received more they do not allow you to invoice for the extra - double standards ??
Seller_Xav2pcX2hFYzn
I now was reconciling items for this FNSKU manually and this is what i found.
in the Fulfilment report it does show all the stock moves, and it does show that during December the number of items of this SKU was received 160Units, which does perfectly match what has been sent.
Then if i ad up all the “Warehouse transfer in/out” it does makes the same 160units, which is absolutely fine.
However at BRS2 fulfilment centre while in the warehouse Transfer it shows 11 pcs in, it also shown “Receipts” minus 2 units, which i cannot understand why. However i think the report showing 11 units shipped and received from another FC might be a proof that units were lost while in Amazon possession and NOT a incorrect shipment as they trying to claim.
Will keep pushing this with SS and let you know what’s happening.
Seller_Xav2pcX2hFYzn
After going thorough the Fulfilment Report i found interesting issue:
100 units been sent to BHX4 - Amazon Coventry Fulfilment Centre.
As per report all these has been received and transferred to multiple Fulfilment Centres, including 6 units to BRS2 Swindon, which is obviously DIFFERENT location from where the my complete shipment has been sent.
However upon checking the report further i can see that 6 items has been successfully received at BRS2.
Shortly after that BRS2 Swindon made an adjustment to the !!main FBA Shipment!!! which has been delivered to BHX4, saying it was not 100 units, but only 98 units received.
And now is the question: How does the inbound operations staff from BRS2 was capable to make a physical check of the whole shipment, which was delivered to BHX4 three days ago and by this time already been broken down in 12 shipments to other locations across UK?
It does not seems a fair play by Amazon.
Seller_UxboAEvwDzuX0
Hi Tris-shop,
Yes you are right, also it depend who is looking at your enquiries. Sometimes, seems like emails being answered without reading. Please send enquiry through “Missing goods in warehouse” along with DPD confirmation and with Amazon’s confirmation of good received.
Honestly speaking, it’s all depends who is looking into your emails and how much he/she is willing to assist you by all means.
Try above I hope it will work.
Wish you good luck.
Rabs
