How can i tell which VTRs are invalid?
Hello, i have only 7 of 9 orders showing valid tracking. How can i tell which 2 are wrong?
There is nothing on any of the individual order pages to indicate a problem.
0 replies
Seller_NoMNQDGnEW5Bx
Download the vtr report on the page where it shows your vtr
Seller_DROodOAYHftnc
Go to Performance - Account Health - Valid tracking - Download Report.(yellow tab at bottom)
Seller_38gAJ8lebr0tT
Download VTR Report, Then check all order one by one. you will know the which VTR is effected.
Seller_9cgV6Bw2JaKf1
thankyou all, i have downloaded the report. It is a spreadsheet and i opened it. It only showed 2 entries, so i assume these are the 2 that are “Invalid”. Had a look at both of them and matched them to my receipts, one was correct and one wrong. I went to Edit Consignment. Changed the “wrong” tracking number, and left the correct one. Clicked “Re-confirm Shipment” on both. Was this the right thing to do?
