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Account Deactived when changed to Professional Seller Account
Hi, I changed my account from an individual account to Professional seller account. The second i changed it my account was deactivated.
I followed the instructions to submit a mobile phone bill and i also confirmed the credit card details against all market places, however, I am still deactivated and I am getting the same request for the same information...
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"Thank you for submitting your appeal. We have received your submission but do not have enough information to reactivate your account at this time.
Why did this happen?
We were unable to verify the documents that you provided.
How do I reactivate my account?
To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service"
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Why am i getting this message again and again if i have submitted everything correctly?
Mods, please can you have a look into this as I am excited and anxious to get things going on Amazon
Cheers
4 replies
Seller_k2X0L9mVRT0pW
The utility bill should be for your residential address and they also need your business UTR number from HMRC
Seller_ZVAz3d5lZuGid
Professional is NOT the account types (legal entity), but the name of the selling plan you presumably signed up for (£30 a month fee).
If you plan to sell new goods you need to be registered with HMRC as self-employed, have received your UTR and have a BUSINESS seller account.
If you have only just signed up, then ALL new accounts are deactivated whilst they check and verify all the info you have provided, both personal ID and business info.
Seller_QYa4VpsfsoGxP
MODERATORS PLEASE PLEASE PLEASE HELP IM AT MY WITS END!!!
Amazon is asking for the following information:
"How do I reactivate my account? To reactivate your account, please confirm that there is a valid credit card on file and submit one of the following documents:
-- A business license if applicable
-- A utility bill dated for piped gas, natural gas, electricity, piped water, mobile phone, fixed-line phone, or internet service"
and yet I have supplied a credit card to pay the fees, and I have submitted a broadband bill dated 12th June.
What else can I do?
Cheers
Seller_QYa4VpsfsoGxP
@Ezra_Amazonyou appear to have been really helpful in other discussions, can you please help?
Cheers
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