MY AMAZON ACCOUNT SUSPENDED - PAYONEER BANK ACCOUNT VERIFICATION-
I received communication from Amazon to verify my Amazon Account details.
I usually use Payoneer for my amazon disbursements. Therefore I pulled my Payoneer Amazon Statement from Payoneer and sent it to Amazon along with my copy of National ID.
Unfortunately Amazon has rejected my payoneer statement and even suspended my account. I have tried to resubmit the payoneer statement severally but they keep rejecting noting that I should send an account statement that is not older than 180 days, that the account holder details should match, that it should not be a screenshot. When I check the statements I have been sending to them everything is okay. The statement account holder details matches what is in my Amazon account, The statement is not older than 180 days. Its in pdf form and not a screenshot.
Im now left without remedy.
Please let me know if there is anyone who has experienced problems with verification of Payoneer statements and how I should go about it.
Im really really drained by this matter and would appreciate any kind of support.
1 reply
Atlas_Amazon
Hello @Seller_cmfowrMn29OU1
Thank you for the information provided regarding the issues you have been experiencing with your bank verification. I understand that our team is not taking your statements for your Payoneer account. Thank you for confirming the steps that you have taken in verifying your information.
It is important to ensure that the information provided matches what is showing on your seller central account. If there are any discrepancies or our team is unable to verify what has been provided, they will reject the submission.
We understand how frustrating this might be so we have gone ahead and ensured that you information has been transferred to the appropriate team. Please continue to monitor your performance notifications and case log for additional support.
Best,
Atlas
