Would you be happy if your business allowed serious errors and nothing was ever done?
Here we go again, 5 products this morning that contain errors in the Amazon listing, this time it is a Sheaffer pen,it says rollerball in the title and the image is a ballpoint, Amazon refuse to accept the evidence that the title is wrong and roll out the same old story that 'only the person who created the listing can amend it' so no matter what appears in the listing it stays the same, it could be a picture of a bra and they would still refuse to do anything about it.
The only reason that I am posting this is for me to keep a record of it, so far I have a list of over 300 products that contain serious errors, either wrong colour, wrong description, wrong image and it is not only third party listings, there are many Amazon listings that are also incorrect and that is why their returns are so high, the warehouses are bursting with returns and they actively promote the sales of full cheap returns pallets for sale of items that have been returned because they were different to the listing.
A business that allows this to happen has serious issues and who knows what else is wrong in the business based on the performance and quality of the catalogue.
Would you be happy if your business allowed serious errors and nothing was ever done?
Here we go again, 5 products this morning that contain errors in the Amazon listing, this time it is a Sheaffer pen,it says rollerball in the title and the image is a ballpoint, Amazon refuse to accept the evidence that the title is wrong and roll out the same old story that 'only the person who created the listing can amend it' so no matter what appears in the listing it stays the same, it could be a picture of a bra and they would still refuse to do anything about it.
The only reason that I am posting this is for me to keep a record of it, so far I have a list of over 300 products that contain serious errors, either wrong colour, wrong description, wrong image and it is not only third party listings, there are many Amazon listings that are also incorrect and that is why their returns are so high, the warehouses are bursting with returns and they actively promote the sales of full cheap returns pallets for sale of items that have been returned because they were different to the listing.
A business that allows this to happen has serious issues and who knows what else is wrong in the business based on the performance and quality of the catalogue.
45 replies
Seller_AJxxLujbGDqaW
Here is another one, wrong image , wrong description, wrong colour, ballpoint in the picture, rollerball in the description
, blue pen, black in the title, total and utter incompetence from the Amazon catalogue team who I assume are no longer there.
Seller_f5cnodyVjLD4S
It is indeed a fine line differentiating between them!
Seller_ZQyopdiwkUHOZ
The problem here is that you're trusting that that seller support worker was correct and told you the truth.
At the very least, they're able to forward info about atoz claims to the account health team, so they have at least some contact.
My guess is that that seller support worker either didn't know how to do it, or didn't want an open case on their stats.
Seller_WXdewwTMFkWvS
I have to agree with you on this, i dont know if there is anything that can be done, but ive had the same issue, no matter what proof i provide they say the same thing, it can be items that are actually incorrect, or an item that is sopposed to be sold as an indiviual and the person listed it as a case, even though the case and the indiviual have diffrent QR code and product info,
It seems to be amazon dont care, and its good to know that the issue is as bad as this, meand we need to be extra extra cerful as amazon will not be
Seller_vqtMJkDt54LAd
I have also experienced the same problem trying to get listing errors corrected. In the last 5 years I managed to get one image changed and I think that was more luck than judgement. One example was an Amazon software update that overnight managed to change the listing of a good selling CD set to be described as an LP (10" album, 33 1/3 rpm)...never been able to get that changed back...🙄
