Hi

Today customer gets refund for my item without any reason

Case id : 15394273531

Tell me is customer returns the item, or tell me the refund reason

@Seller_4GjtS9k0cnHHv

Hello,

I understand that Amazon's policy is as follows:

"Sometimes a customer is refunded for your item, but the item isn’t returned to a fulfillment center within 60 days of the refund. When this situation occurs, we’ll charge the customer and reimburse you. If a customer returns your item to a fulfillment center within 60 days of the refund, we’ll first determine the condition of the returned item. If the returned item is sellable, we’ll return the item to your inventory and will not reimburse you. If the returned item is unsellable, we’ll determine who is responsible for the condition. If we find Amazon is responsible for an unsellable return, we’ll reimburse you and will not add the item back to your inventory. Amazon policy states that it does not accept responsibility and will not reimburse for returned items that a customer damages, are subject to recall, are defective or in violation of Amazon policies, or for other similar reasons."

My question is: If the customer is refunded and returns an item that he damaged, will we get charged for the item (similarly to the case when he doesn't return the item)?

Hello Amazon Seller Supports,

We, the professional sellers at Amazon have been paying premium monthly fees to be Amazon partners. I hope you understand that we are also your customers. When items are returned by the buyer and Amazon concluded that the damage was caused by the buyer, why the buyer was refunded before the condition of the item was checked? Shouldn't the item returned be in the same condition before the item was sent to be ELIGIBLE FOR A REFUND?

I contacted the seller supports MULTIPLE TIMES. They said THIS IS THE ONLY RESOLUTION ACCORDING TO FBA CUSTOMER RETURN POLICY. My questions and main concerns are:

(1) Is buyer allowed for a refund regardless of the condition of the item returned even though the item was damaged by the buyer?

(2) Amazon will charge the cost of damage to the sellers regardless of who caused the damage?

If the answer to these questions is YES, the REDUND POLICY at AMAZON is really not protecting the SELLERS.

I URGE AMAZON TO REVIEW THE REFUND POLICY SERIOUSLY MOVING FORWARD.