Applicatin waiting for approval for more tha 60 days after sharing the commercial invoice and mobile banking screen shot
We have a SKU - B0FXGDN95P listed and case registered for the same - 11831808902 .
Real commercial invoice was shared with the approval team and also the screenshot of the manufacturer email which has invoice attached.
The case was registered in 8th December and there has been to and fro going on with the approval team.
We are authorized distributor of the product in the UK and also shared the distribution authorization letter, invoice, screenshot of email from manufacturer, manufacturer email and phone number.
The Amazon Approval team is not approving the listing. Not sure whether they are even checking all the provided information. Ideally manual verification is required in such cases. Who will transfer the invoice amount without invoice?
We have received approval from Amazon regulatory team. Hence no approval are pending.
All requests are falling on deaf ears. The listed has been outstanding for 63 days. Very poor support from approval team. How to get such sticky cases resolved when we are only sending the request to stonewall which are not evaluated correctly and efficiently.
Applicatin waiting for approval for more tha 60 days after sharing the commercial invoice and mobile banking screen shot
We have a SKU - B0FXGDN95P listed and case registered for the same - 11831808902 .
Real commercial invoice was shared with the approval team and also the screenshot of the manufacturer email which has invoice attached.
The case was registered in 8th December and there has been to and fro going on with the approval team.
We are authorized distributor of the product in the UK and also shared the distribution authorization letter, invoice, screenshot of email from manufacturer, manufacturer email and phone number.
The Amazon Approval team is not approving the listing. Not sure whether they are even checking all the provided information. Ideally manual verification is required in such cases. Who will transfer the invoice amount without invoice?
We have received approval from Amazon regulatory team. Hence no approval are pending.
All requests are falling on deaf ears. The listed has been outstanding for 63 days. Very poor support from approval team. How to get such sticky cases resolved when we are only sending the request to stonewall which are not evaluated correctly and efficiently.
8 replies
Seller_k2X0L9mVRT0pW
Amazon do not accept commercial invoices
Seller_vgKawGmyqx6pG
The invoice is generated by manufacturer which has mention of the products purchased from them that will be sold on Amazon. Such invoice is called as Commercial invoice.
Seller_k2X0L9mVRT0pW
as I said- Anazon don’t accept invoices marked “Commercial Invoice”. They regard them as a shipping g document
Seller_vgKawGmyqx6pG
Thank you for sharing the details.
As per Amazon's Invoice Guideline mentioned below there is no mention of Commercial Invoice. About Shipping document which is usually termed as packing list document is shared as well.
The validation team is running some auto tool to validate the invoice which is scanned copy and rejecting it. We have requested for manual verification which is not carried out.
Invoice Guidline.
A clearly displayed issue date within the past 365 days before the receipt of the performance notification.
Quantity sufficient to cover your sales volumes and in-stock inventory for each ASIN cited in the performance notification over the past 365 days.
Sales records for each of the ASINs associated with the policy violation. You may choose to highlight the specific product that you are appealing for if the invoice has multiple different products bought on it.
Product identifiers that are easy to understand. These can include product name, model number or Universal Product Code (UPC) that can be validated online.
Contact information of your supplier, including a name, phone number, address and website. We won’t share this information with our retail team or other Amazon sellers.
Seller_vgKawGmyqx6pG
Thank you for sharing the details. We have submmited the revised invoice. Lets see how it goes. 71 days case is pending.
Seller_vgKawGmyqx6pG
Dear Amazon Evaluation Team,
@Julia_Amazon
@Julia_Amzn
@Winston_Amazon
@Ash_Amazon
@Simon_Amazon
@Abella_Amazon
@Spencer_Amazon
@Ezra_Amazon
@Sakura_Amazon_
@Maja_Amazon
@Sandy_Amazon
@Kai_Amazon
Can you please help us with regards to the case - 11831808902, the case has been pending for 5 weeks and rejected multiple time although we shared the original invoice and bank statement with the transaction details.
We have shared original invoice scanned PDF, Bank statement showing actual payment transfer, mobile banking payment screenshots. Our company is authorized distributor and seller for the UK region for the product. Authorization letter was shared.
Invoice meets all the key points mentioned in the invoice requirements.
We need kind help to validate the invoice manually and provide approval so that our local UK Company can serve UK Resident.
Appreciate your help.
Thank you.
