Hello,

I am facing a persistent issue with my **brand approval request for Elizabeth Arden** under **Case ID: 10863455822**. My application keeps getting rejected with the same response:

*"You have provided an invoice with 4 units. You must provide an invoice reflecting at least 10 units of Elizabeth Arden products."*

However, I have **already explained multiple times** that the product I purchased consists of **individual units**, but the supplier has **bundled them in packs of 3 for easier handling and shipping**. The invoice reflects **4 packs (4 x 3 = 12 units in total)**, which meets the requirement of purchasing at least **10 units**, yet my application continues to be rejected.

To clarify:

- The product is **normally sold as single units**, not as a pack of 3.

- The supplier packaged them this way for logistical reasons, but **each unit is individually boxed and meant to be sold separately**.

- I have provided a **valid invoice from an authorized distributor**.

- I have submitted **supporting documents**, including **product images, delivery confirmations, and invoice details**.

- Despite my efforts, my explanations are **being ignored, and I keep receiving the same automated rejection response**.

I cannot proceed with additional purchases without **securing brand approval first**, and this issue is causing unnecessary delays. I kindly ask for **a proper review of my case** instead of another automated response.

Has anyone else faced a similar issue? How did you resolve it? Any guidance would be greatly appreciated.

@Seller_mIRnuhdx7l5sN @Seller_DNQGSsdC7DccM @Seller_gAhPNiLrkfTcr @Seller_Huz6FT08OxHAR @Seller_hnDMgUKxMh1V4 @Seller_XUNeUuvrQDpgP @Seller_TSXM2A5nxWSuH

Thank you.

Hello,

I have been trying to get ungated for a brand for over two months now. My invoice has repeatedly been rejected with no explanation, however today I received this response:

We cannot accept this invoice because we are unable to verify the transaction with the supplier. Documents must be authentic and unaltered in order to be verified.

I purchased 10 units directly from the brand, the invoice meets all the requirements for brand approval and shows the brand's address/contact information etc. I also have authorisation from the brand to sell their products in the form of a LOA, which has also been repeatedly rejected.

I have so much stock that has been sitting in my warehouse for months and I am now looking at other options to liquidate this stock as getting brand approval seems hopeless.

Please can this be investigated?

Case ID: 9964257572

Hello,

I've provided an invoice for brand approval which meets all the requirements and a LOA from the brand owner, and they're being rejected with no explanation.

Please can this be investigated? @Seller_Huz6FT08OxHAR @Seller_TSXM2A5nxWSuH@Spencer_Amazon

Case ID: 9828031302