I've had a message from Amazon to verify my account. When i registered initially many years ago i was in a partnership. I registered the account but didn't sell anything for some time. I since split with my partner and become a sole trader. I didnt think at the time to change anything on Amazon, it is still in my name and at the time i wasn't selling anything. Since then i have started selling on the platform and recently they have asked me to verify my account information. I have explained that I am now a sole trader, i can provide all the relevant documents but they are asking for verification for my initial partnership before it can be changed. They are asking for

(1) Letter of Authorisation (dated after 1 August 2024 so after the partnership dissolved )-Letter of Authorisation should be on a business letter head containing business name and point of contact name as provided while registering

(2) Statute Document -Business name on submitted Statutes should be Gemjam

Submitted Statutes should contain Articles of Association and a share allotment document (statement of Capital/ Annual return/ share register).

For the statue document I don't understand what this is. I am not registered with companies house and don't have a share allotment document. It was just a basic partnership. Could anyone please kindly provide any clarity for what documents I could provide? thankyou

Hello Spencer,

This is Giampaolo from Florence Organics.

Even though I presented all the documents required, my account still got closed

and it says:

"To continue with the account verification, please provide the additional information and/or documentation. Please note: We may need to request subsequent information to complete the verification process"

but I have provided everything already, and it seemed to be fine!

My inventory was stranded due to an ambiguous account verification issue.

The account verification team has asked for the following so far:

KYC documents

Bank Account information

Remove one individual as Beneficial Owner

Since my account is restricted due to failed account verification, I have been unable to upload documents or share the required information through Seller Central. Email responses from the support team have been slow and the account verification team hasn't responded in over 8 months

Please help me understand how to complete the account verification issue so my inventory is no longer stranded. I can share all the necessary information if I know what to send.