Amazon have set ridiculous extended delivery dates on our products
Amazon have unfairly set ridiculously long extended delivery dates on our products, but not on those of our competitors, causing us to lose the “Buy Button” on hundreds of products and our sales to slump!
Despite having 0% of late dispatches for our last 10,000 + orders over the last 2-3 months, (we have worked so hard to achieve this), this week we have lost the Buy Button on 100’s of popular products and our sales have plummeted.
Our settings have not changed, (although we did shut for one day on 30th December), but now all of our listings show as delivery on 19th-20th January. Yet when we sell a product it shows delivery within 3 days, (accurate), on our seller central.
We are based in Somerset which is not badly affected by delays, yet Amazon customers in London see shorter delivery times by about 3 days.
We have repeatedly called and messaged Amazon and been promised call backs etc but the support has been diabolical (as usual).
We are losing a lot of sales to our competitors who we know are slower at delivering than we are and keep lower (if any) stock levels and feel penalised for working incredibly hard to provide a fast and efficient service.
Amazon don’t seem to care and cannot give any reason for this. As usual no-one is interested and able to provide an explanation as to why our times have been inflated so much, yet our competitors have not. (I could understand if they were using FBA). Also, Amazon will never accept that there is a fault in their system.
This has been going on for days and no-one is doing anything about it. We have staff doing nothing and huge stock levels, with more arriving daily, but the most frustrating thing is how hard my team have worked to achieve such incredibly high performance levels and grow the Amazon side of our business.
Does anyone know how we can contact someone who will be able to help resolve what is clearly a glitch in their system please?
35 replies
Seller_BS5lg2keRs2QO
I think i provided as much of an answer as you’re ever likely to get by way of a link to a large discussion which included responses from both Seller Support and the MD’s office on the thread you posted about this yesterday.
Seller_7VbclcPFFRTnc
someone else posted along the same lines and they were told by seller support that its something new they have bought in if you have over 0% defect rate (regardless of it being under 1%)
What is your current ODR (negs and a-zs) ?
Seller_uScP2w8c9TGBw
I was just about to put up a post about the exact same thing. I am based in Northern Ireland and thought it may only be Northern Ireland sellers due to Brexit but it would seem not.
I have been looking though the tracking for all my items sent on 02/01/21 and all bar 1 was delivered today, 5 days later (all sent by RM 2nd Class) yet my listings are giving delivery dates of 9-13 days. I’m quite a small seller with a few popular products and this dip in sales will have a hugely negative effect
Seller_uScP2w8c9TGBw
My handling time was set to 2 days, I changed it to 1 as I have the stock sitting waiting to go but that had no effect on the expected arrival dates
Seller_shKdvz4EPe1q9
We are aware of it too.
They said its COVID related but its a load of rubbish, same item via SFP, delivered within 3 days. Same service but NOT Prime, e.g Seller Fulfilled by Standard Tracked 48, 19th Jan.
Amazon forcing people to buy with the Prime badge!
Seller_tQjFPkGwO95zB
What is your on time delivery rate? This problem happened for us for a couple of weeks , then when our on time delivery rate went over 75% , our delivery times returned to normal. Maybe its to do with that but not exactly sure.
Seller_5AyRtfqNWkbfb
Has anyone noticed any changes? Our delivery dates have not increased for 36 hours and we have started to find it easier to win back the Buy Buttons - until the last few hours it appeared that the extended delivery time was preventing this and our competitors were winning the button, despite their higher prices. However, this does not seem to be the case now and we are getting back a lot of the Buy Buttons that we lost earlier in the week!
Obviously, some customers may still look down the list for faster delivery times, but at least we do seem to be making progress!
I would be interested to know if anyone else is seeing a similar pattern?
Seller_0kjDoOPggKt1x
We have exactly the same problem and this has happened since Wednesday? Have been onto Amazon several times and this is what I got from them earlier today…
“Due to COVID-19’s impact on carrier delivery times, we may temporarily increase the standard transit time and thereby extend the delivery promise to our customers. This will affect only the delivery promises that customers see on the Amazon website and not the handling time in your Seller Central account. As long as you ship the items by the promised shipped date, your performance metrics will not be impacted.”
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It has really effected sales. What is strange is that the delivery time to Europe is 5-7 days yet within UK its 10-12 days?? It is so frustrating 
Seller_sFEUMUfeW5484
This is how Amazon control who sells what and in what quantities. It’s one of the main reasons they are being investigated. Contrary to popular belief, they can’t do as they please just because it’s their platform.
