I'm reaching out for urgent assistance regarding a significant issue we are experiencing with our product listing.

Recently, we have observed a pattern of suspicious activity involving orders placed to Amazon lockers. These orders, often placed under false names, are returned after a few days and refunded. Despite the refunds, the transactions allow these "customers" to leave 1-star negative ratings without written reviews. This activity seems deliberate and aimed at harming our product's reputation.

Here are the main issues we're facing:

Policy Violation: The actions violate Amazon’s terms of service.

Review System Integrity: Negative ratings from non-received products undermine the review system's credibility.

Brand Impact: Our product's reputation and sales are suffering due to these unwarranted negative ratings.

We are concerned about two more orders currently in Amazon lockers that we anticipate will follow the same pattern.

We are seeking advice on the following:

Restricting Orders to Amazon Lockers: Is there a way to prevent orders from being shipped to Amazon lockers?

Handling Negative Ratings: How can we address and remove these unfair negative ratings?

Protecting Our Listings: What steps can we take to safeguard our listings from such policy violations in the future?

Any insights or recommendations from the community would be greatly appreciated.

Thank you for your help.

@Seller_j9Bd91CW3ZVpr, @Seller_XUNeUuvrQDpgP, @Seller_DNQGSsdC7DccM, @Seller_Huz6FT08OxHAR

Dear Amazon team, we have received a fake feedback from a customer whome we cant find an order for. Its marked as unverified purchase by Amazon. The product is in launch phase and the 1 star rating highly impacts our product. We cant find an order from this customer, and as this product needs to be tested to give an authentic feedback we thoink this feedback is fake or paid for. The previous reviews from our customers and Vine feedback was pretty good.

We already opened a case requesting investigation but yet no progress. Case ID: 10649161002

We will appreciate it if you can review and review.

Nature of the Issue:

Unverified Review: My product listing received negative review from individual who have not purchased the products. This unverified review are misleading potential customers and causing substantial harm to my business’s reputation and financial health.

Impact on our new business:

Reputation Damage: The presence of unverified negative reviews misleads potential buyers, undermining trust in my products and my business as a whole.

Financial Loss: The misleading reviews have led to a noticeable decline in sales, directly affecting our revenue.

Customer Confusion: Genuine customers are being misled by this fake review, which affects their purchasing decisions and overall shopping experience.

Amazon's Policies: According to Amazon's review policies, reviews should be from confirmed purchases to ensure authenticity and reliability. These unverified reviews clearly violate this policy.

Kind Regards

sudden gush of negative reviews and getting automated answers appeals. I’m having a feeling a competitor is buying and leaving reviews from various accounts