Cancel refund request
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Seller_SgT4Hs69dMBob

Cancel refund request

my customer requested a refund because she said that she didn't receive products. I have contacted her and finally she has found the products in her mailbox. Now she wants to cancel refund request, so what steps should she or me do?

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Seller_OvL8C4BJWiuS9
In reply to: Seller_SgT4Hs69dMBob’s post

She needs to go to her account and cancel the request.

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Seller_dPSfkyMFi57Vh
In reply to: Seller_SgT4Hs69dMBob’s post

Likely she will do nothing. If she doesn't ship the product back, she won't receive a refund. I have a juicer that I purchased and it broke. I requested a refund and was emailed a label. I re-read the directions on use, and it seems I likely broke it myself by using it improperly. So I just didn't send it back. Maybe I'll go and cancel the request.

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