Is this a scam or really the most weird customer interaction ever for us?
so the conversation below is for an item ordered today ie 16/6/20 at 930 am. standard delivery etc.
i am not sure what to say or do and we have been on amazon for 6 years…we send everything currently UPS merchant fulfilled and delivery is £4.99 and the item was £17
your thoughts…
16-Jun-2020 19:09
Hello, We’ve been contacted by one of our mutual customers regarding an order placed with you. Below is the information provided by the customer: Order number: Item: Reason for contact: Delivery Charge Details: Can you please refund the delivery charge on the order? Please contact the customer. Thank you! To respond to this customer, please reply to this e-mail or visit your seller account at the following link: https://sellercentral.amazon.co.uk/gp/communication-manager/inbox.html We hope you’re able to work this out with this customer. Sincerely, Customer Service Department Amazon.co.uk http://www.amazon.co.uk
16-Jun-2020 19:32
hi i am not sure what you wanted us to do with this order? are you looking to cancel it ? please advice thanks tony
16-Jun-2020 19:37
Hello I was told by a member of the amazon customer care they were asking for you to refund the delivery cost if you have a problem with that please take it up with them, I spoke to someone called Jane, I hope that helps. May I also ask why it’s not been sent out yet? Thank you for your fast response, makes a change , if I can leave you a review anywhere please let me know, thank you
16-Jun-2020 19:48
hi the only thing i can do is refund the order. it was ordered today so will go tomorrow i cannot take anything up with amazon and amazon cannot ask us to take shipping off apologies but i will have to cancel the order in that case thanks tony
16-Jun-2020 19:54
No please send it out. I need it and don’t have time to wait for a refund. Amazon have asked sellers to refund delivery on other Occasions for me and other people so I know that not true. They have been able to do so and they have been able to check with amazon. And as a seller on amazon you have must have contact with them so I don’t believe that either. It was order in the very early hours of the morning, you’ve have the order for over 17 hours and the fact the delivery cost that much is crazy. All my other orders have been sent. Unless you’ve had thousands of orders I find it hard to believe you couldn’t get it sent out today. Thank you for your time.
16-Jun-2020 19:57
hi i am very sorry but i cannot fulfil this order. you ordered today, it goes the next day. how many orders we have or dont have or how we manage our business is our concern. apologies again and please choose another seller thanks tony
16-Jun-2020 20:02
Wow you petty petty child. I’ll be making a complaint to amazon. I asked politely for you to continue the sale. And send it out. It’s amazes me you’re still in business
77 replies
Seller_Wqg5EgqxuOwDD
Yeah cancel and defo walk away. This is a serious player of the system. I suspect a neg will follow but there’s no way to get these guys on side except a freebie.
Seller_Rds42gzScDQFa
You have the option to refund delivery or the cost of delivery as a concession so you could actually do it.
Seller_f5cnodyVjLD4S
You did right cancelling the order. What a D*ck 
These guys need to be stopped in their tracks and taught a lesson.
You have not only saved yourself from a lot of hassle, but probably stopped him from trying it on again with you, even if it means a neg. Bravo Tony…
Seller_3CajHeqpgnCOU
i could still understand the customer being cheeky and demanding something, but i do not get customer services actually emailing me to refund postage for an order?
Seller_DROodOAYHftnc
That sentence alone sets alarm bells ringing - she’s a pro scammer.
Seller_oGFKRixtdkjxL
Copy and paste and send to Buyer Concern, as has been stated that’s pro-level scamming, they’ve admitted this do this regularly.
Seller_aIx9EWjZDKZG3
I bet if you didn’t cancel the order and sent it, something would turn out to be wrong with the order and you’d not have heard the last of this person! Sometimes it’s just worth taking the hit on metrics!
Seller_BeDCXFnol2weV
Hi,
you have 2 options really,
either up your price to cover postage and make your items free post as most sales go to sellers with free post anyway.
Or option 2 give the buyer the postage back and don’t forget to send him/her your car keys / house keys and deeds as compensacion.
Seller_9gxLEcl5fL4JO
That is a joke! People just don’t have any shame! The messages are clearly visible to any employee in Amazon and the fact they still say all of this and know they can get away with it is frankly appalling. I just so sick of people trying this on, we will never give in just on principle so well done for sticking to your guns! 
I mean you need to report the buyer and make sure you report it as feedback extortion and report the message as ‘The buyer is trying to deceive or defraud me’.
They had no right to ask for the shipping to be refunded even before the order shipped- you did right cancelling. I would just ignore any further messages they might send, reporting each one as it comes. Hopefully they won’t try ordering again.
Seller_e7wpT3OVLaduU
Presumably your shipping charges are marked on site.
I don’t know why you got into a discussion about it.
Just say you don’t do free shipping and that’s it.
You don’t have to justify yourself.
