VIDEO CALL FOR DISBURSEMENT ON DEACTIVATED ACCOUNT
Hello,
I have requested my holdings funds and amazon wanted to video call with me. It was written 20 May, 10:00 am in Greenwich Mean Time, i live in london and we are in British Summer Time at the moment. Which means 10:00 am is 11:00 am here. I waited 15 minutes after 11:00 am for amazon to attend this meeting however they didnt. I think they might attended at 10:00 am. It is confusing and i missed my video call. What can i do now to rearrange a new meeting with amazon or are they going to send me an email again for other slots that i already choosed to attend this meeting ?
Regards,
25 replies
Sarah_Amzn
Hello @Seller_DqGeI5Gznx7T9,
I'm Sarah with Amazon.
Will check it with the IPI team and come back to you.
Kind regards,
Sarah.
Sarah_Amzn
Hello again @Seller_DqGeI5Gznx7T9,
I just got the confirmation from the IPI team that they will send a new rescheduling link.
Can you please confirm if you have received it?
Sarah.
Seller_DqGeI5Gznx7T9
Hello again, still i didnt get any confirmation email from amazon about my video call for tomorrow. Can you please arrange it ? It happens second time , first time i waited 15 minutes and nobody didnt join the meeting and then i received this email: Hello,
We regret to inform you that your appointment for the virtual identity verification scheduled for May 20, 2024 has been canceled due to unforeseen circumstances.
I am just trying to get my money inside the Amazon why they are making it so complicated ? They dont even join the video call it is unbeliavable...
Sarah_Amzn
Hello @Seller_DqGeI5Gznx7T9,
I'm checking again with the team.
Can you please provide 3 dates and time preferences starting from tomorrow?
Sarah.
Seller_DqGeI5Gznx7T9
Sure the dates are :
2024-06-10 10:00 AM
2024-06-11 10:00 AM
2024-06-17 10:00 AM
This is 3rd time that i am booking for this appointment please can someone attend the meeting ? I am just trying to get my money inside.
Sarah_Amzn
Hello,
the IPI team will send you a new email for reschedule.
Please let me know when you receive it and if the email has the meeting ID link.
Kind regards,
Sarah.
Seller_DqGeI5Gznx7T9
Hello again,
i received an email to reschedule video call and i did. The dates are below please can someone attend this time its going to be 3rd time i am attending video call but amazon does not. And i didnt receive any link about meeting ID.
2024-06-10 10:00 AM
2024-06-12. 10:00 AM
2024-06-18. 10:00 AM
Sarah_Amzn
Hello @Seller_DqGeI5Gznx7T9,
you should receive the meeting ID 2 days before the scheduled time.
Please let me know if that does not happen.
Kind regards,
Sarah.
Seller_DqGeI5Gznx7T9
Hello Again, Dear @Sarah_Amzn,
I received an email from amazon to confirm my meeting. The Mail is:
Hello,
Thank you for scheduling a video interview appointment to complete your identity verification. Review the following details and make sure to join the video interview on time and come prepared with the documents required:
Appointment details:
-- Your appointment is confirmed for 11th June 2024 at 10:00 am British Summer Time
Everything is fine for now i hope someone will attend to this meeting this time. Can you please let your team now to attend 3rd time of my meeting. Thank you.
Sarah_Amzn
Hello @Seller_DqGeI5Gznx7T9,
Thank you for coming back with the confirmation.
I have explained your situation to the partner team and your call has been prioritized and the team has given you their first availability.
In any case, please let me know if 2 days before the scheduled time if you have received the meeting ID.
Kind regards,
Sarah.
Seller_DqGeI5Gznx7T9
Hello Again Dear @Sarah_Amzn,
First of all i really appreciate for your help. Really they gave me first available time slot. And they already sent me the meeting ID with the same email as confirmation email. I hope this time it will be sorted. Many thanks.
Regards,
Sarah_Amzn
Hello @Seller_DqGeI5Gznx7T9,
Perfect!🎉
Wish you good luck🍀
Regards,
Sarah.
