Dear Fellow Sellers,
I am reaching out in the hopes of receiving guidance on a pressing issue we are struggling to resolve. Our Amazon seller account has been temporarily deactivated due to policy violations, and we are running out of time to address the concerns outlined in Amazon’s email. Unfortunately, our only available support has been from Account Health Support, and with the 19-day deadline fast approaching, we are deeply concerned about the potential loss of our selling privileges, which would have severe financial consequences for my family and me.
Below is a copy of the email we received from Amazon:
Hello,
Based on your Account Health Rating, your Amazon seller account has been temporarily deactivated in accordance with Section 3 of Amazon’s Business Solutions Agreement. Your listings have been removed. We are withholding any available funds while your account is deactivated; however, funds will remain in your account while we work with you to reactivate your account in accordance with the Funds Withholding Policy. Please ship any open orders to avoid further impact to your account.
Why is this happening?
We took this action because there are unaddressed policy violations related to your selling account, and these violations have caused your Account Health Rating to fall below the threshold for deactivation. It is your obligation to make sure that you adhere to Amazon’s policies. Please visit this page to learn more.
How do I reactivate my account?
To reactivate your Amazon selling account, visit the Account Health page to appeal these policy violations. You can find them in the Product Policy Compliance section of the Account Health page. To address any given violation, please follow the guidance next to that violation in the Next Steps column. Your account will be considered for reactivation once the policy violations have been successfully appealed. If we do not receive the requested information within 19 days, your account will be permanently deactivated.
Your account will be considered for reactivation once the policy violations have been successfully appealed.
We’re here to help.
Use this link to speak to an Account Health Specialist if you have questions about the violations or need help to submit appeals.
Has your account been deactivated in error?
If you believe that the policy violation(s) that caused your account deactivation are incorrect, please submit evidence or documentation demonstrating that your account has not violated Amazon’s policies and we will investigate your concern. You can submit your information via the Account Health page as specified above.
You can view your account performance on your Account Health page or by selecting Account Health on the home screen of the Amazon seller app, on your iOS or Android device. The Account Health page shows how well your account is performing against the required performance metrics and the policies.
Selling Partner Support
Currently, our account health score has dropped to 84 due to 13 policy violations. I have already submitted multiple appeals; however, each response from Amazon has been generic and does not provide clear guidance on how to resolve the issue.
As a relatively new seller (only four months in), I have taken the time to carefully review Amazon’s policies and could not find my product listed under any restrictions. Despite explaining this in my appeals, I continue to receive the same automated responses. It is possible that the issue stems from a keyword or another factor that I am unaware of.
If I am unable to resolve this matter within the 19-day window, my account will be permanently deactivated, resulting in an immediate financial loss of approximately $15,000. This situation is extremely distressing, and I would greatly appreciate any advice or insights from those who have successfully navigated similar issues.
If anyone has experience dealing with this type of situation or can provide guidance on how to escalate the appeal process effectively, please share your insights.
Thank you in advance for your time and support.
Best regards,
