FBA SHIPMENT MISSING ITEMS???
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Seller_3AFF9LUvEzSZF

FBA SHIPMENT MISSING ITEMS???

Ive had lots of items go missing when i send them into amazon from a box. But this time i Have had 20 units go missing. Whats the best way to get a reimbursement as ive tried the usual way before but never get a reimbursement.

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Tags:Lost shipment
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Sarah_Amzn
In reply to: Seller_3AFF9LUvEzSZF’s post

Hello @Seller_3AFF9LUvEzSZF,

Welcome to the Forums!

I'm Sarah with Amazon.

You can find detailed information regarding FBA reimbursement policy here: https://sellercentral.amazon.co.uk/help/hub/reference/GEYPWTSQRTXXXMVB.

Have you opened a case with Seller support providing shipment ID, invoices and POD?

Kind regards,

Sarah.

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