No Response after 9 Days and Multiple Follow Ups From Account Health Team. Listing Still Inactive

ASIN B085TB18HS

This is an old listing that has been selling for years and I have many other products that are almost identical that are still selling and not blocked. Not sure what happened but there are speech marks at the beginning of my listing. I can't get rid of them as no changes are accepted for an inactive listing.

I have created a case and followed up multiple times but not receiving any response at all from the account health team after 9 days.

I have tried the call back function but when it asks for a pin it does not accept the pin. I am not in the USA so not sure if the tones are different or something. Unable to instigate a chat either.

This is the case ID 17786767251

Any advice or help would be much appreciated.