Stuck in KYC Verification process. Urgnet Help Needed
It's been more than a month now, I am submitting documents for verification. First owner address verification was done after multiple tries. In the next notification, business address needs to be verified.
Provided Wise business bank statement: Not accepted.
Provided HMRC Tax Notification: Not accepted.
Now I am out of documents, and no clear instructions on why the HMRC Tax Notification(to file returns for previous year) was not accepted. I have No idea what kind of Tax Notification is required. Account is active but funds are on hold. I am an overseas seller with LTD registered in the UK. Seller account is also registered on LTD details.
Anyone from Amazon, could you please assist or investigate? I am helpless
@Roberto_Amazon@Julia_Amazon@Spencer_Amazon@Winston_Amazon@Ezra_Amazon
@Roberto_Amazon@Julia_Amazon
Stuck in KYC Verification process. Urgnet Help Needed
It's been more than a month now, I am submitting documents for verification. First owner address verification was done after multiple tries. In the next notification, business address needs to be verified.
Provided Wise business bank statement: Not accepted.
Provided HMRC Tax Notification: Not accepted.
Now I am out of documents, and no clear instructions on why the HMRC Tax Notification(to file returns for previous year) was not accepted. I have No idea what kind of Tax Notification is required. Account is active but funds are on hold. I am an overseas seller with LTD registered in the UK. Seller account is also registered on LTD details.
Anyone from Amazon, could you please assist or investigate? I am helpless
@Roberto_Amazon@Julia_Amazon@Spencer_Amazon@Winston_Amazon@Ezra_Amazon
@Roberto_Amazon@Julia_Amazon
11 replies
Seller_k2X0L9mVRT0pW
Amazon don’t generally accept Wise accounts. For your business they need your UTR number
Seller_RlZVPg3d6ZUGP
are they asking for your VAT registration? can you post the notice asking for documents?
Larry_Amazon
Hello @Seller_pjmq7robPorVM,
This is Larry from Amazon, thank you for bringing this to our attention regarding your KYC verification process concerns. I understand you're experiencing difficulties with document verification for your business address after successfully completing the owner address verification.
Based on your post:
Provided Wise business bank statement: Not accepted.
Provided HMRC Tax Notification: Not accepted.
Now I am out of documents, and no clear instructions on why the HMRC Tax Notification(to file returns for previous year) was not accepted. I have No idea what kind of Tax Notification is required. Account is active but funds are on hold. I am an overseas seller with LTD registered in the UK. Seller account is also registered on LTD details.
I understand your frustration with the document rejections. For business address verification, Amazon requires official documentation that clearly shows your business's physical location.
I can suggest some commonly accepted documents for business address verification:
Utility bills (electricity, gas, water) in your business name
Business rates bill
Commercial lease agreement
Business insurance documents
These documents should:
Be dated within the last 90 days
Show your complete registered business address
Display your business name as registered with Amazon
Be clearly legible and unedited
Please note that some payment service providers' documents may not meet our verification requirements. I recommend submitting one of the document types mentioned above through your Account Health dashboard.
For more information on selling requirements, go to "Know Your Customer (KYC) seller verification information"
If you continue to experience difficulties, you can request a callback from Account Health Support through the "Get support" button in Seller Central for specific guidance about your verification status.
For better assistance, kindly refer to the last communication on the performance notification and proceed with the instructions.
Thank you for your patience during this process.
Best regards,
Larry
Seller_MT8rt0A2OpbCx
You are registered at a virtual office, shared with over 300 other businesses. I wouldn't want to be in the queue for the kettle or toilets.
Numerous posts on the forum show that Amazon do not recognise virtual offices as a proper address. Many overseas companies use these as a way to evade paying their taxes and legitimate companies using virtual offices are being tarred with the same brush (Amazon have an excess of tar brushes and delight in using them!!). For VAT purposes you should be registered for VAT if you are storing goods in the UK and Amazon should be deducting VAT from your sales to pass on to HMRC.
In addition, Amazon customers are being misled into thinking you are UK based and we all know how Amazon like to be portrayed as the most customer centric.
