Hey everyone,

We’re facing an issue with our Facebook Counter listing being deactivated in the German marketplace due to an alleged EPR non-compliance. Amazon has classified our product under “WEEE - small equipment,” but this is incorrect. Our German EPR registration company has confirmed that the correct category should be "WEEE – small IT and telecommunication equipment."

Strangely, our Instagram Counter listing (which is the same product) has already been approved under the correct WEEE category, yet the Facebook Counter remains blocked. This seems like an internal classification issue on Amazon's end.

Has anyone dealt with a similar misclassification issue before? What’s the best approach to get Amazon to correct this and reactivate our listing?

Would love to hear insights from EPR specialists or sellers who have faced and resolved this issue. Appreciate any guidance!

Thanks in advance!

@Simon_Amazon @Jona_Amazon @Julia_Amazon @Glenn_Amazon