A-Z ODR Still Affected When Using Buy Shipping

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Seller_lx3tBQ67kUzc8

A-Z ODR Still Affected When Using Buy Shipping

Hi, please can a mod help me again with the following order?

205-6606676-6105905

The customer was granted an A-Z claim against me for not receiving their item which is fair enough but I bought my postage using Amazon Buy Shipping so my ODR should not have been affected. I have appealed and the appeal was incorrectly denied. Many thanks for any assistance.

@Julia_Amzn @Simon_Amazon @Maja_Amazon

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Tags:A to Z Claims
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Sarah_Amzn

Hello @Seller_lx3tBQ67kUzc8,

I'm Sarah with Amazon.

ODR impact should have been removed.

Can you please check and confirm?

Kind regards,

Sarah.

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