I use Amazon Buy Shipping for all my orders and even when orders are shipped on the same day they are received sometimes they miss the target delivery date at this time of the year by a day or two. I am then getting A-Z INR claims awarded against me, the latest one only six days from the order date! Amazon A-Z policy is clear that buyers should wait 15 days from the charge date before claiming: "To submit a claim, you must wait 15 days from the charge date....", but they seem to be ignoring this when considering claims.

https://pay.amazon.co.uk/help/201751470

Anyone having the same problem and getting these claims overturned? A reasonable amount of time needs to be given for the orders to arrive, particularly at this time of the year.

Hi, I have to A-Z claims against me that are effecting my account health and the ability to sell. Both orders have been delivered to the customer and unfortunately left outside of their houses by postal services. They haven't received their products. I am happy to cover the financial loss of both these orders but in both cases the customers did not try to contact me regarding finding a solution before making A-Z claims which is part of the amazon rules . What can I do ?

Hi All

This was not funny to start with but just had my third A-Z claim granted to a buyer (as always) in a week not only affecting my pocket but also my ODR

These were all sent through RM & labels bought through Amazon Buy Shipping (Which I thought protected sellers?)

All three buyers were sent an attachment of the delivery scan showing the date, time & a GPS pin, despite this they all opened & won the A-Z claims.

Does Amazon not realise or care that with the rate of false INR claims being made so many Marketplace sellers will end up having their accounts closed through high ODR /INR due to scam buyers that eventually between those sellers who quit due to being tired of the endless hoops to jump through & those sellers trying to stick it out but getting scammed so much & loose their accounts that in the end these fraudulent buyers will be the death of Amazon Marketplace!