If you have any questions about your account health, have an account health specialist contact you right away
Has anyone else noticed the new link on the account health page?
If you have any questions about your account health, have an account health specialist contact you right away.
I’ve tried the link and put in my number but it doesn’t seem to work? I have an ongoing issue with a warning about ‘used sold as new’. I only have 1 return and that customer has even stated he thinks it was new but I lose every appeal even with invoices from a well known UK wholesaler. I wanted more information why I was losing the appeal and thought great i’ll try the new service but it doesn’t seem to work?
13 replies
Seller_BS5lg2keRs2QO
I don’t see anything like that, but Amazon will sometimes trial new features with a limited number of sellers.
Obviously i can’t see what this offers, but i’d be surprised (pleasantly) if it was anything more than general advice.
Seller_0UsCN5pKkU6bJ
Yea I suspect it won’t be a lot of help
Shame it doesn’t work, will try it again tomorrow.
Seller_7VbclcPFFRTnc
Yes I have that too ? Hoping they are not preempting that I will need them !!
Seller_dUNV8UtsNJ08u
Can you post your POA and we can see if it is missing anything.
BTW the seller does not have to say it is used, there are many keywords that the bots will pick up on.
Thanks
Seller_qxZGxVkxyyPQF
I haven’t seen any notice yet!!
I wish amazon always there for instant solution of sellers genuine problems
Seller_TajHzLKLVlh59
Dear Coxy,
Hope this message find you well. If I understood you need help with one plan of action, due to a claim received for an item sold.
Checking your messages I can understand your plan of action needs some improvements. First of all you should ask: Should the product require more specific packaging? Maybe during the shipment the item has been damaged.
I would invite you to submit a new POA with the following information:
– The root cause(s) that led to the complaints about the condition of your items.
– The actions you have taken to resolve the complaints about the condition of your items.
– The steps you have taken to prevent future complaints about the condition of your items.
Copies of invoices or receipts from your supplier issued in the last 365 days for the ASINs listed below
–These documents should reflect your sales volume during the last 365 days.
–Please include contact information for your supplier, including name, phone number, address, and website. We will maintain the confidentiality of your supplier contact information.
–You may remove pricing information, but the rest of the document must be visible. For ease of our review, you may highlight or circle the ASIN(s) under review.
Here are a few things to consider as you create your plan:
–Sourcing: Are you sourcing the product from a trusted supplier?
–Listing: Is the product accurately described on Amazon? Have you ensured that there is no ambiguity and the customer is well informed?
–Packaging: Is the product in its original packaging as listed on Amazon?
–Shipping: Have you taken all appropriate steps and quality checks to ensure that the product is stored, packed, and shipped appropriately?
–Review your communications from buyers to better understand the issues.
–Be as specific as possible in your plan.
–Do not limit your plan to issues with specific orders
You can only send .pdf, .jpg, .png, or .gif files. These documents must be authentic and unaltered.
Regarding the Call Me Now button The Account Health Support team is available 7 days a week between 07:00 – 19:00 (UK). Please make sure to contact us during this time.
Regards,
Felice
Seller_OILrrtYryMvG4
A to Z claim is only good for buyers not for sellers, I got five claims and every time I provided Royal Mail reference no according to royal mail parcel delivered but A to z department granted all claims and denied my appeals even I have Royal Mail Receipts as a proof , but amazon do not accept unless signature postage and customers are not willing to pay extra for postage. So now I do not even waste time to appeal because there is no one to listen seller, Ebay is better if you give them receipts they accept and they check there self everything but Amazon not good always at risk and if your account suspend your money is stuck as well.
