Hello all,

My account is stuck in a verification process regarding my business establishment / address. The verification process has been going on for over a month with no resolution.

I updated my company address with Companies House and have been attempting to update it with Amazon under Settings > Account Info > Business Information > Identity Information.

The current address is not correct but I cannot update it due to the "We are reviewing your account to confirm if there are any additional verification requirements. The page will automatically refresh in 30 secs" message.

I have contacted Seller Support (Case ID 11704695142)

I have contacted the Account Health team via phone

I have contacted seller-verification-review@amazon.co.uk

All points of contact instruct me just to wait. However this has been going on for an exceptionally long period of time. My disbursements are currently frozen which is causing a cash flow issue.

Please can I have another point of contact that can clarify the situation or to move things forward. I prefer the current 'stuck' verification to fail so that we can apply again with the correct business address within amazon.

I have searched the Amazon forums and it appears this is a common issue especially lately but I have not seen a resolution

Thank you