Can't add products or add prices to my mexico marketplace
Everybody will say something basic but i did almost of them. Firstly i didnt have Mexico MP inside my dropdown list in sellercentral then after a few tries they could add mexico to my markets. while asking for help amazon even asked me to register to mexican marketplace. isnt it ridiculous? if i am registered on Amazon USA then i can just activate other NA marketplaces without registering. anyhow they managed to add mexico into my markets but now the problem is i cant add products either manually or through 3rd party amazon automation softwares like sellerrunning or sellerflash. To make it easier to detect the issue i can say that under my merchant tokens page i see two different merchant tokens and there are two Canada two USA two Mexico marketplaces there. is it normal? I told this to an associate over chat and she said "yes normal" but to me i think it is unusual. When i try to add products manually the system gives me errors each time with a different error code. i m attaching that screenshot as well. when i try to push listings through automation tool this time it pushes products but cant push the prices so i see "missing offer" errors. Latest associate told me to upload listings through spreadsheet but when i try that it doesnt even show me mexico marketplace even when i m on mexico marketplace. see the attachments please.
2 replies
Jurgen_Amazon
Hello @Seller_ki9CDMD9M6QlP,
This seems like a complex marketplace integration issue with multiple symptoms. Let me break down the problems and potential solutions:
1. Multiple Merchant Tokens Issue:
- Having duplicate marketplace entries in your merchant tokens page is NOT normal
- This could be causing the listing and pricing upload issues
- Recommend opening a case with Seller Support specifically about the duplicate merchant tokens
- Request escalation to the Technical Support Team
2. For the Missing Mexico Marketplace in Upload Templates:
- Clear your browser cache and cookies
- Try using a different browser
- Ensure you're logged into the correct marketplace before downloading templates
- Verify your url shows: sellercentral.amazon.com.mx
3. "Missing Offer" Errors:
- This typically occurs when the system can't properly link your seller account to the marketplace
- The duplicate merchant tokens might be causing this
- Document all error codes you receive
Recommended Action Plan:
1. First Priority: Fix Account Structure
- Open a case with Account Health Support
- Request investigation of duplicate merchant tokens
- Ask for verification of proper North American Unified Account setup
2. While Waiting:
- Document all error codes
- Take screenshots of the duplicate marketplace entries
- Save any failed upload attempts and error messages
Important: Keep track of all case IDs and communications. This seems like a technical account setup issue rather than a normal listing problem.
Would you mind sharing the specific error codes you're seeing? This might help other sellers who encounter similar issues.
Jurgen
Seller_ki9CDMD9M6QlP
if you had already checked above my screenshots , they are all there. i dont have any other. and i opened lots of cases for Amazon to understand my issue, at last they got it and they have been working on it now maybe for a week or two and i havent got a solution yet.
