category restricted - can't sell my own brand
Hello, someone please help us
We are trying to sell our own supplement brand
We made the listing and few hours later it went "inactive"
We checked why and it said “Reason: Product requires approval to sell.”
When we click “Request approval” the category is locked and unable to sell it.
Can someone please help us if they have had this problems or any mods!
6 replies
Seller_trxYm2ShdWm9w
Hi, I had this similar issue on my store when I was listing my own products on Amaozn and this is something that happens on newly created stores and I can be solved. Firstly consider getting the brand registry and trademark thats what I did and there is a guy who did that for me and after getting all this then he did some research and listed my products on Amazon with correct attributes. And now finally all my products are live and that issue is now solved. I hope this helps!
If you have any questions you drop here in discussion!
Seller_4zBzdtgCyS9EI
if you are registered with brand registry, contact brand registry and request to be approved for the groceries category. If you are not in brand registry, it's unlikely you will be able to sell this
Cooper_Amazon
Good Evening @Seller_GFYRgQYxHSsGX,
I wanted to reach out to you regarding your discussion here. This situation has been coming up often on the forums in which seller's are getting the notification: "We are not accepting applications to sell: Other Health & Personal Care category in Used, Refurbished, Collectible condition(s) Other Human Ingestible Products in New, Used, Refurbished, Collectible condition(s)"
Please note: If you were not already approved to sell in the supplements category, as part of our ongoing efforts to provide the best possible customer experience, Amazon has implemented additional restrictions for ingestible supplement products.
Unfortunately, we are not accepting applications for supplements at this time. You are welcome to check back later to see if the category is accepting applications in the future.
If you believe your products have been misclassified within a certain category or sub-category that requires approval, please contact Selling Partner Support with evidence, such as product pictures, to support this claim. Amazon will review your claim and make a final determination that will ensure the best shopping experience for our customers.
In previous escalations on the Seller Forums, I have seen success with clearing this process for those sellers who are Brand Registered.
- If you would like to learn more about Brand Registry, feel free to check out this link -->HERE<--
- If the brand you are trying to list is already in Brand Registry AND you have a relationship with the brand, you can be added as an authorized 3rd party reseller through Brand Registry (but the brand has to add you on their end). Once that has occurred you can attempt to list again and if you still have any issues reach out to Selling Partner Support letting them know you are now in the brand's Brand Registry approved list.
Hope the information above helps clarify things a bit and thank you for understanding.
Sincerely, Cooper_Amazon
