Nikolay peev
Hello, I have two Amazon accounts and both are deactivated, both have no sales, activity and violations, when creating the second one I had problems with verification, which I fixed by closing the first account, then the second one, and no matter how hard they try I can't get anyone to do a general review and see that this is a mistake, I invested a lot of money in trademark registration, labels, packaging and nothing, how do I continue
3 replies
Seller_mS10UjVYuuGor
Your mistake was opening a second account. Go back to the original account and get that open and fully verified, then ask seller suppport to close the second account.
Seller_f3phxKNNHc1Lk
After verification, will the account be activated? I found two places where I verified my email and phone number. Do I need to write to someone?
Abella_AMZ
Hello @Seller_f3phxKNNHc1Lk,
This is Abella from Amazon to assist you.
Thank you for providing details about your account situation. I understand you're worried about account deactivation.
I understand that you have two deactivated accounts and are requesting assistance to resolve this situation.
However, for better understanding of the issue, I would request you to share the first performance notification that you received from the team.
Once I have this information, I'll be better equipped to guide you through potential solutions or next steps.
Appreciate @Seller_mS10UjVYuuGor, inputs. Amazon's Multiple Account Policy states that sellers are generally not allowed to create multiple accounts without a valid business reason. If you do have multiple accounts, it's crucial that all remain in good standing. The deactivation of one account can negatively affect your other account or marketplace presence. To maintain compliance and avoid potential issues, ensure all your accounts are active and adhere to Amazon's policies.
If you need any further assistance, you can post here so that we or any of the sellers on forum can help you.
Regards,
Abella.
