Case Open with seller support since 1st Sept 2025 - No resolution received - How to escalate ?
Please can somebody assist with the seller support process ?
I’m reaching out to request assistance with an ongoing case that was first opened on 1st September 2025. Since then, we’ve received repeated assurances that a response would be provided within 10 working days. However, it has now been over 37 working days and 52 calendar days, and we have yet to receive a meaningful update.
I’m concerned that this case may have been overlooked or fallen through the cracks. Any support or guidance you can provide to help move this forward would be greatly appreciated.
Kind regards
@Julia_Amzn, @Ezra_Amazon, @Spencer_Amazon, @Winston_Amazon, @Sarah_Amzn, @Roberto_Amazon, @Julia_Amazon
Case Open with seller support since 1st Sept 2025 - No resolution received - How to escalate ?
Please can somebody assist with the seller support process ?
I’m reaching out to request assistance with an ongoing case that was first opened on 1st September 2025. Since then, we’ve received repeated assurances that a response would be provided within 10 working days. However, it has now been over 37 working days and 52 calendar days, and we have yet to receive a meaningful update.
I’m concerned that this case may have been overlooked or fallen through the cracks. Any support or guidance you can provide to help move this forward would be greatly appreciated.
Kind regards
@Julia_Amzn, @Ezra_Amazon, @Spencer_Amazon, @Winston_Amazon, @Sarah_Amzn, @Roberto_Amazon, @Julia_Amazon
2 replies
Ange_Amazon
Hi @Seller_YLwoVBQunSjI9,
It does depend on the case type but I can surely take a look. Please do share with me the corresponding case ID.
Ange
