How do I verify UK seller account without passport?
As per title - I’ve been at the same address in the UK for over 20 years and had an Amazon account all that time - yet I cannot verify who I am (According to Amazon) as I don’t have a passport. I have a photo driving license and numerous other ways to identify myself, yet the only dropdown option is to add passport info. I sell on a few other platforms without issue, why is this so exasperatingly hard to do? Any advice, or do I just give up and continue to sell elsewhere?
24 replies
Seller_7VbclcPFFRTnc
Driving licence is accepted
Not sure if this just applies to US but here’s a thread with same problem
Julia_Amzn
Hello @Cinderlake,
Thank you for reaching out to us via Seller Forum!
When it comes to documents verification, it is an individual case so the best what you can do is to contact the Sellers Support department which will guide you with next steps.
Have a look at this page below:
https://sellercentral-europe.amazon.com/help/hub/reference/G201200780
If you have more questions during this process, please don’t hesitate to reach out!
Happy selling on Amazon!
Julia.
Seller_7wbsreMAImUWA
Unfortunately, seller support has so far failed to help - I’m told a UK photo driving license is ok, but keep being directed to the same page over and over where the ONLY option is to input a passport number.
Seller_7wbsreMAImUWA
The other issue hindering any progression here is that when customer support replies - I can’t reply back telling them the info provided is useless, as it’s always a ‘no reply’ email address - I cannot get a simple 2-way conversation going to try to sort out what should be a really really simple issue. I have no problems selling on other platforms, but trying to sort out Amazon is just driving me utterly mad!
Seller_qZO3ZCjoBXEeL
I’ve seen issues where once passport is selected for some reason, any other option to verify is not available.
You could try emailing seller-verification-enquiry@amazon.co.uk and ask if they can enable the driving license option for verification - or enquire why it is not available to you when it is an approved method of Amazon identity verification.
Best of luck.
Seller_iWQFZmcqlo8hx
put your driving licence number instead of your passport number, that worked for me
Julia_Amzn
Hi @ Cinderlake,
I am sorry you are still facing this issue and totally understand your frustration.
I am checking this scenario with other teams.
I will come back to you as soon as I get more information!
Respectfully,
Julia.
Julia_Amzn
@ Cinderlake,
Please let us know if you have contacted email address provided by @ HS-PICKLES and @ PeterB - big thank you for everyone who is commenting this post 
Julia.
