ABUSIVE Customer , Threatening us to give them a full refund.
Here is a real winner.
this guys is really out to abuse and threaten us into giving him a free refund
Cooker Machine and experienced serious safety concerns during use. This is completely unacceptable for a food preparation appliance and poses a risk to users.
I will not provide any photos, videos, or explanation. I am demanding a full, immediate, and unconditional refund.
If this issue is not resolved without delay, I will:
– File an A-to-Z Guarantee claim with Amazon
– Report this product to food appliance and consumer safety authorities
– Post a detailed public review highlighting the risks and your failure to handle this responsibly
Refund my money now. No questions. No delays. Final warning.
AFTER ASKING FOR A LITTLE BIT OF INFO AS TO WHAT WENT WRONG- HERES THE SECOND RESPONSE
Hello Jill,
I’ve already made myself clear – this product posed a serious safety issue. I do not need to explain any further.
I am not here to negotiate, provide photos, or waste time. The product was unsafe, and I am requesting a full and immediate refund.
If you continue to avoid taking responsibility, I will report this to Amazon as a formal safety violation, and escalate it further.
Handle this professionally and issue the refund without conditions.
I reported the message 4 times- and obviously no response.
@Mods- PLEASE HELP
THANKS
14 replies
Seller_UVQ9CcYaSeaIE
This is a scam, looks like someone got a very similar message recently as well: https://sellercentral.amazon.com/seller-forums/discussions/t/d74240b3-d4fd-4041-8457-7a410624835f
You've reported it, but Amazon won't update with you with results of that. I'd just mark any further messages as no response needed.
Seller_EAcOeUZIzXVtW
Thank you for sharing this and I hate that this is happening to you.
Amazon policies are clear: Sellers are not required to issue refunds in response to threats, especially when customers refuse to provide any form of information to substantiate safety concerns. False or weaponized safety claims are serious — and if the buyer’s intent is simply to obtain a free item, this behavior qualifies as fraudulent and abusive.
The moderation team should take these reports seriously, and if you haven’t yet, reference Amazon's policy on:
**Buyer-Seller Messaging Guidelines
**Abusive Buyer Behavior
**SAFE-T Claims Process
Xander_Amazon
To give more context, results of investigations are not shared with sellers because of privacy issues.
Seller_1Q3hNwblGUD9X
Beyond terrible that these type of transactions occur! You have my sympathy. Hopefully AMAZON will do the right thing and stand by yoiu the seller!
Seller_DmpA5Opgyzwu2
When people put long drawn out sentences with grammar and punctuation on a complaint but will provide no details of the issue you already know its a scammer...
Amazon needs to permanently ban these scammers and the Chinese sellers who utilize them to unfairly hurt their competition in US.
Seller_xlf3vF516IRli
Only Response that was needed was "please open a RETURN REQUEST for this item. Appropriate refunds will be issued when the item you ordered from us is returned."
Any other messages sent were a waste of time for this person. Based on the first message they sent, this is what I would have replied with, and then reported that and any further messages. You only need to reply ONCE to be covered by an A-Z for the item. You do NOT need to be continually harassed or bullied by a scammer. This is clearly a SCAM to get a FREE item.
Seller_UOf5xHNi3VhCL
They've gotten to me, too.
I just ignored them and they went away.
(You can also report buyers to Amazon, and you should with this guy)
Seller_NxQTyL4zOqAYv
My response to customers like this:
Thank you for contacting us. In accordance with Amazon policy and our policy please return the product to us and you will be refunded.
Thank you.
And that will be the only message I will send them over and over and over each message they send if they continue to send messages. Been my experience though that these scammers will seldom send a second message when you respond like this and if they do, after responding the same the second time they see you are not going to cave in to their demands they just go away and usually don't even get the return. It's merely an attempt to get the product for free. Many sellers are so scared they just give in and refund and the scammers know it
Seller_hMiqBPiu39yiP
This could be an Amazon seller just taking advantage of his knowledge. He knows too much about Amazon policies, etc. Very suspicious
Seller_OlOqT543ou29r
We never engage with "messages" asking for refunds. We simply reply that they must follow Amazons procedure by selecting their order, and requesting return/refund option on the order per Amazons policy. Any further engagement by them after that, we just click no response needed. That way you have the message response documented properly with Amazon.
