Account deactivated - Incorrectly selected marketplace region when creating amazon account
Hello. I don’t know what to do after several messages to Amazon Support. It’s my first time on here and the problems I’m running into are getting bigger and more frustrating.
First, I wanted to sell on amazon EU and by accident I created an account on amazon North America (from amazon.com link, I thought I would be able to select the region later, ok, my mistake).
After contacting amazon support they told me to request to delete my account on North America and make a new one at “amazon seller marketplace europe” which i did.
I gave them the same data as i did at making North America seller account. I’ve logged in and im seeing that my account is suspended and then deactived, ok.
First of all, I’m a sole propreitor in my country and my business was registered under my parents address (where i’ve lived). I can’t give Amazon bills with my name and my address on it, because my parents take all of the bills on their names, so the bills i can get for them is under my parents name and under my business address (my parents address).
My home address is different as my business and residential address and i only have internet bill under my name and my home address. I’ve tried to reach help from amazon support but nothing worked. They just answered me in 2 or 3 emails that i cannot send support to them because my account is suspended and only account-health topics was available.
I don’t really know what to do know and what documents will be correct for them. How to reach a help from amazon support? Maybe someone can help me from here?
Thanks! Greetings!
37 replies
Seller_NoMNQDGnEW5Bx
Can you post the emails of what you’ve been asked for?
Seller_SyRLV5HQXqgRM
Hello. Thanks for answering.
I suppose, my account is deactivated because of missing some documents. Ok, but why dont i get help from amazon support in this topic? I can get these documents from my parents but wont be that correct?
I can try anyway, but i would really like to get somoene from amazon support to guide me through this stage.
Seller_SyRLV5HQXqgRM
Thanks Peter for reaching out.
I dont live with my parents currently. I mean by home address - the address where do i live right now. It’s different from my business address, which is also my residential address and i’ve put it when i was creating account. I have only access to internet bill to home address (My name and my home address on it). I don’t have any business address bills to my name, because its all on my parents data.
So in conclusion.
I’ve sent amazon my internet bill, but its a home address, which doesnt equal business address, that’s why they probably rejected my application.
But there are two sections. 1. Home address, 2. Residential address - in the form.
So i need to change my residential address to my home address - which both will be same addresses ? And then i need to send them internet bill?
Ok. But one more question.
When i was making account, there was video call verification and then the amazon send me the 6-digit code through courier. It was on my business address to confirm authenticity of that address. Won’t that be a problem?
Seller_SyRLV5HQXqgRM
I don’t have mobile phone contract
My Dad is making all the payments (internet,mobile,tv) and we square this bill to eachother.
Seller_NoMNQDGnEW5Bx
Your residential and your home address should be the same address and it’s that one that Amazon want a utility bill for which will need to be in your name so if you don’t have one in your name I think you won’t be able to proceed.
Seller_NoMNQDGnEW5Bx
There was but it didn’t work for getting them verified as far as I can remember
Seller_9vYzAspLN0bEC
The registered name, address need to match with the ID documents required.
If its under your parent’s name then you need to have documents under their name.
The ID verification is required to protect customers. Otherwise who would Amazon approach in case of issues with the account. This also reduces fake stuff being sold.
Seller_SyRLV5HQXqgRM
The case from my side goes like this.
I registered a sole proprietorship at my parents’ address.
All bills go to the above address and to my parents’ data. I’m talking about data such as gas, water, electricity, phone, internet. My data is nowhere to be found, because why should it be.
As for the confirmation of my address and my data, I can give the data, for example, from an import from alibaba, but I do not know if it will go through?
Are there any more invoices that I can provide to show the credibility of my data and registered business?
When I created my account on amazon, I registered as a sole proprietorship, so I probably have no way to change that to my parents’ data.
The only problem here is my Dad’s Name, because that’s the only thing that doesn’t match on the bill. The surname and address are correct.
Julia_Amzn
Good morning @ JkLong and everyone, who is helping our new seller,
Happy Monday 
@ JkLong, I will move this thread to another folder in this forum, which is called UK Account Health. You will get support from the Amazon agent, who can review your case and guide you to the next steps.
I hope you will solve the issue very soon and will be able to continue your business.
Respectfully,
Julia.
