Regarding the funds seized from my UK store
My store was suspended on December 15, 2023, due to potential intellectual property issues. Even though I submitted documents to Amazon proving I was right, my store remained closed for 5-6 months. I later proved I was right. When I was about to get my money back, a VAT policy change occurred in the UK. And I still couldn't get my money out. Even though I submitted all the evidence confirming my VAT exemption to Amazon, they told me that the date they gave me had passed and that I could now only get my money out with identity verification. I contacted them for identity verification, sent my emails, and went through video identity verification. After that, I easily completed the video identity verification process (since I had already gone through the entire process myself) by explaining each step. And I thought to myself that I would finally get my money. However, Amazon rejected me at this stage too. According to them, I couldn't verify my supply chain. I already have invoices proving where I bought the products I sold, when I bought them, and how much I paid for them. How else could I prove it? I even showed this information during the video call. It is now September 22, 2025, and I still haven't been able to access the funds in my account. I am seeking your assistance in this matter.
Regarding the funds seized from my UK store
My store was suspended on December 15, 2023, due to potential intellectual property issues. Even though I submitted documents to Amazon proving I was right, my store remained closed for 5-6 months. I later proved I was right. When I was about to get my money back, a VAT policy change occurred in the UK. And I still couldn't get my money out. Even though I submitted all the evidence confirming my VAT exemption to Amazon, they told me that the date they gave me had passed and that I could now only get my money out with identity verification. I contacted them for identity verification, sent my emails, and went through video identity verification. After that, I easily completed the video identity verification process (since I had already gone through the entire process myself) by explaining each step. And I thought to myself that I would finally get my money. However, Amazon rejected me at this stage too. According to them, I couldn't verify my supply chain. I already have invoices proving where I bought the products I sold, when I bought them, and how much I paid for them. How else could I prove it? I even showed this information during the video call. It is now September 22, 2025, and I still haven't been able to access the funds in my account. I am seeking your assistance in this matter.
7 replies
Seller_ZVAz3d5lZuGid
This is a forum of other Amazon sellers, and not Amazon itself that you are speaking to. First of all you need to open a case with Seller Support and quote your case ID and then tag in some forum moderators who might be able to look into your case for you. Otherwise try emailing the MD - managingdirector@amazon.co.uk (assuming you are based in UK).
Seller_fMsCVAHNu4txH
Do you mean Amazons enforcement of the 'NETP' conditions, which have been increasing, but were always the law?
If so, and you're not a UK resident, and your stock was in a UK warehouse, they'll never release the funds unless you become VAT registered.
Regardless of how many times you verify or provide invoices, the IP issue becomes irrelevant.
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If not, and this really is just an IP issue, then you'd probably need to start legal proceedings at this point to prove to a court that your products are authentic and that Amazon should not have suspended you. You're already 2 years down the line, so it's surprising that you haven't already if there's a substantial sum outstanding.
But the decision of whether they accept your invoices for an IP infringement, pretty much, lies solely with Amazon, unless you can legally prove they are ignoring valid evidence.
Pete_Amazon
Hello @Seller_qqdEnOuGmPkaT,
This is Pete from Amazon, I hope you are having a wonderful day. Thank you for bringing your ongoing situation regarding your Amazon UK seller account deactivation to our attention. I understand this is a critical issue that has remained unresolved.
To better assist you with your situation, could you please share any performance notifications you received from Amazon regarding the deactivation?
This would include:
• The initial deactivation notice
• Any subsequent notifications regarding document verification failures
• Any performance notifications you received before the deactivation
Having access to these notifications would help us better understand the specific requirements Amazon is looking for and potentially identify where the verification process is failing.
Please ensure to remove any sensitive personal or business information before sharing these notifications.
Best regards,
Pete.
