Automated returns with Hermes label provided
Can anyone tell me how long it takes for Hermes to deliver a return thats been automated by Amazon please? I know it depends when its collected / dropped off, but both of mine say that Hermes have them - one id 15 days old and the other is 20 days old. My concern is that the customers start asking for their refunds soon but I do not have the goods back yet. Also, how do Amazon show the charge for the return - which we are paying for now? Where can I find that please? TIA
0 replies
Seller_f5cnodyVjLD4S
All Hermes returns are automatically marked as collected, with many never actually being returned by the customer. You won’t be charged unless it’s actually scanned.
Seller_vUu5OilMBfrbi
Just wanted to say I have the same issue. Parcel marked as picked up on the 12th November and I can’t even use the tracking number on Hermes’ website to find out where it is because they don’t recognise it.
Plus it’s a load of crap that customers can just say description wasn’t accurate and get a paid return at our expense when they just didn’t read the description fully.
Seller_l78koE9kGCu59
Do we know what the actual policy is - or is this another T&CS say one thing but the CS reps do as they see fit?
I wouldn’t mind but out of the 3 returns I’ve had ALL 3 were genuinely not my fault. The 1st that I refunded without return bought a 10ml item and said “I did read that bit I thought you’d send a big bottle for that price (£4)”. She was a lovely old lady as it happens and called me so I just returned her.
This seems ‘next level’ bonkers 🤦
