We are self-fulfillment sellers, currently offering next-day and two-day delivery services. Our shipping operations are running smoothly, and Saturdays are included as working days. The carriers we use for shipping through Amazon, such as UPS and FedEx, are capable of delivering to customers on Saturdays. However, we have identified an issue: on Fridays, the product page shows the earliest delivery date as the following Monday, rather than Saturday.
To address this issue, we reached out to customer support via CASE ID 16710086461. The response from the support team was as follows:
"Checking this with the internal team, this can happen because not all carriers work on weekends. In case there is a delay, Amazon sets the estimated delivery date. However, upon checking your ASINs, it’s clear that orders are delivered on time, but the delivery date displayed on the product detail page is not accurate. I have escalated this issue to the team responsible for updating attributes on the product detail page."
Unfortunately, despite waiting for a considerable period, this issue remains unresolved.
Timely delivery is critical for us, especially during peak seasons. We have noticed that some competing sellers' product pages accurately show "delivers as soon as Saturday." However, when customers purchase our products on Fridays and select the next-day delivery service, the delivery date displayed on the product page is the following Monday, instead of Saturday. Based on our order records, customers are indeed receiving their orders on Saturdays.
Could you please advise how we can ensure that the product page accurately reflects Saturday as a delivery date?
