Amazon Shipped Products even though Start Date was in future
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Seller_XGSZWQu0udTwk

Amazon Shipped Products even though Start Date was in future

We set up products for an upcoming launch and set both the Offering Release Date and Merchant Release Date to a future date. However, once Amazon received inventory, they started shipping the products even though they weren't set to release yet. Anyone know how to prevent this from happening?

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KJ_Amazon
In reply to: Seller_XGSZWQu0udTwk’s post

Hello @Seller_XGSZWQu0udTwk Thanks for checking in with us about that experience.

The Offer Release Date is the date that you want your items to go live on Amazon. Did you file a Support case asking the team to check why items may have been shipped before that date?

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