Seller Support . I dread contacting them
Every time I contact Seller support ,
I am always made to go around in circles until I give up
it has got to the point , where I no longer wish to contact them and if i do
I am dreading reading their reply
Seller Support . I dread contacting them
Every time I contact Seller support ,
I am always made to go around in circles until I give up
it has got to the point , where I no longer wish to contact them and if i do
I am dreading reading their reply
23 replies
Seller_i38MVIJDH23AY
I suspect that means they have achieved their objective.
I see you are from Hereford. Do you have an opinion on the resigning of Willo' ?
Seller_lmJOjF6JybyzB
agree entirely. I messaged them this morning with a very, very simple issue. I await the usual nonsensical and unhelpful response.
You can't get them to list a case as unresolved. I've tried. If you tell them that you are simply giving up, they just list it as resolved.
Seller_7pTs15IYXmTOB
Seller support are not here to work. They or their site managers don't care whether you are dreading, they don't even care about the platform they have chosen to work for. They don't need to know because they have to just match words and pick up the corresponding script, copy, paste, shut down cases and collect their pay-packets. In fact many of them don't even know much about the platform. One of the seller support has asked me "what is a parent and child asin".
Seller_Mc8V4v1DMfghJ
They are awful. I had a case two months ago where I offered a £1 refund to a customer but the site couldn't do it - it wouldn't even let me send a full refund when I got exasperated and tried that. I raised the issue with the SS and received the usual cut and paste answers (have I tried using the refund button?). Eventually they raised it to some sort of tech support ticket. Two months ago and now, every week I get a message saying that their team are "looking into it". Seller support couldn't even provide the customer with a £1 refund (how many billions do they make?)
(I advised the customer to raise a claim and Amazon Customer support instantly gave him a full refund. I have left the case open though, as Customer Support and Seller Support do not talk to each other - one of them told me they weren't allowed to contact each other).
Seller_SwjJoQ4jzqNun
same thing happened to me, my account got suspended due to duplicate account I ask them to help how can I remove duplicate account and keep my original account but not getting positive response I have called them 100 times I must say amazon need to hire educated people and give them knowledge before they start their job fed up running around those people n not been halped lake of information
Seller_13BH7cPrSUP2v
Same here
I'm sure it's designed to obfuscate and make you give up
the forums are better - people who genuinely want to help
Seller_vemR6mAeREqKf
many customer service staff have not been trained properly..
Seller_S5PwpMgogY2nd
Amazon support is truly dire, but a lot of this may be due to the IT systems IMO. My stress levels go through the roof when I have to deal with 'them' . I'm pretty sure it's AI driven and that's why it's so bad. My experience is that they just respond with really ambiguous policy documentation. Sometimes they respond so quickly that you know they couldn't have read and understood the issue and they always give you an answer to a different question. Whatever you do DON'T USE THE CHAT. These guys (maybe AI) really can't handle anything difficult. We had a situation whereby a customer placed an order, cancelled it 2 hours later, and then left a negative review the following day because the order hadn't arrived. The chat assistant kept on saying that the review couldn't be removed because it didn't break any of Amazon's policy guidelines!! So in Amazon's eyes it's okay for someone to leave a review for a non existent order. I kept on arguing on the chat for one and a half hours. Eventually the chat assistant explained that I needed to raise the issue via email if I wanted to escalate it. One email dealt with by a human and the review was removed. Truly shocking. I've come across some pretty bad helpdesks int he past but nothing on the scale of Amazon's seller central help.
One thing I would recommend doing is to ALWAYS GIVE FEEDBACK if the advice is bad. I give one star across the board. Yes the assistant may have responded in a friendly manner, but if they've completely ignored my question and fob me off that's unfriendly in my eyes.
Seller_Pa8tecf0ZuacK
Seller Support are normally intelligent. Once asked simple question ; logically they side with us in case such as postage loss if buyer refuses delivery ( proven). Amazon refunds buyuer in full. The casee iks then "transferred" from whence a reeply may or may not be forthcoming. regardless you cannot reply to that reply.
very strangely . this only happens to 3rd party sellers on amazon. Amazon owned goods do not have free returns for any reason. for example i tried to buy some nice 100" tvs from amazon.de but postages & retjurns are not free. i wonder how long i can survive selling on amazon
Seller_DvywRbFpEolon
Can relate to you, sad thing is 15 years ago it was really good. I remember chatting on the phone to the same person and building up a genuine rapport..Now it's a game of close the case as soon as possible nevermind if the problem was actually solved.
