Product removed from Amazon due to a complaint
My question is how do I find out an order number when the product is more than likely an FBA fulfilled order.
I personally have had no complaints and the scant details given to me by Seller Performance related to a complaint for a completely different item.
The complaint description relates to an item of ‘software’ purchased which is totally unrelated to the ASIN that has been pulled.
0 replies
Seller_hC0hNVDuILaKO
Can you post the notification here, to make it easier for everyone to help?
Seller_UmiN1IyD9F9EV
Hi Adrian
It’s the pretty much standard one you get.
I do know how to respond but
my annoyance is the complaint is completely unrelated to the product that has been pulled.
I’ve had 3 or 4 similar since January and my query is how do I find out more specific details on each complaint when I have never been made aware of any orders or complaints or even received negative feedback other than when Seller Performance get all heavy handed.
The product is a bottle of hair conditioner.
Additional Information
Inathentic.
…7. Thought it was genuine but now Adobe are clamping down on fake software and the license key has been revoked. Do not …
Seller_UmiN1IyD9F9EV
GExactly.
Give me strength.
I sent them the same question to respond to before I waste half an hour gathering together all the invoices and drafting a POA.
I’ll probably get a response in about 10 days !
The reaaaally annoying thing is they don’t look at the looonoooooong and very frequent sales history I have for this product over many years with zero previous complaints.
I’m sure it’s all just automated.
Gggrrrrr!!
Seller_UmiN1IyD9F9EV
Thanks Kika
it seems SP have seen sense in this instance and reinstated the product.
I still have a query though.
My question is how do I find out an order number when the product is more than likely an FBA fulfilled order.
Is there something ive missed when trying to do some detective work on these type of complaints?
Seller_UmiN1IyD9F9EV
so how do we find out enough information to construct a valid POA to give SP
or what if the complaints are from a competitor
Its like being punched with your hands tied behind yor back.
