Shipments stuck in "Delivered" and "In Transit"... ?
Hello, my shipments are small parcels, which usually get delivered and checked-in within 1 week maximum. However, I have 2 shipments sent recently that have been held up and I don't understand why?
Shipment ID FBA15LBZRVN9
200 units, 2 boxes (LCY3 & LBA4)
Marked as Delivered 23 January 2026 & 28 Jan.
Not checked in yet? Usually this happens on the same day and Status moves to "Receiving"
Shipment ID FBA15LFDSQKN
90 units, 2 boxes (LCY2 & EMA1)
Latest update: Feb 13, 2026 08:01:00 AM - Amazon GB - The delivery of your parcel has been rescheduled based on your shipment instructions for the carrier.
I have not specified anything as such?
Please can you help me? Furthermore, I seem to have 2 other Closed shipments where 0 units were found, even though the boxes contained units with the correct barcode, I haven't done anything differently. I'm not sure what is going on!
(Shipping ID for these with missing units are FBA15L8ZFFPR and FBA15L91DN6B)
This is majorly impacting my business, as most of my sales are through Amazon and now customers have 0 units to purchase.. Please can you help? Here are some cases I have already filed, but no success through this route..
Case IDs
12094169842
12141482952
12141774002
12141739702
Shipments stuck in "Delivered" and "In Transit"... ?
Hello, my shipments are small parcels, which usually get delivered and checked-in within 1 week maximum. However, I have 2 shipments sent recently that have been held up and I don't understand why?
Shipment ID FBA15LBZRVN9
200 units, 2 boxes (LCY3 & LBA4)
Marked as Delivered 23 January 2026 & 28 Jan.
Not checked in yet? Usually this happens on the same day and Status moves to "Receiving"
Shipment ID FBA15LFDSQKN
90 units, 2 boxes (LCY2 & EMA1)
Latest update: Feb 13, 2026 08:01:00 AM - Amazon GB - The delivery of your parcel has been rescheduled based on your shipment instructions for the carrier.
I have not specified anything as such?
Please can you help me? Furthermore, I seem to have 2 other Closed shipments where 0 units were found, even though the boxes contained units with the correct barcode, I haven't done anything differently. I'm not sure what is going on!
(Shipping ID for these with missing units are FBA15L8ZFFPR and FBA15L91DN6B)
This is majorly impacting my business, as most of my sales are through Amazon and now customers have 0 units to purchase.. Please can you help? Here are some cases I have already filed, but no success through this route..
Case IDs
12094169842
12141482952
12141774002
12141739702
19 replies
Arish_Amazon
Hello @Seller_ZJhiFfua0EPgc,
Thank you for reaching out, and I regret to hear about the challenges you are experiencing with your shipments. I have reviewed your cases and shipments, and here is what I found:
Shipment ID FBA15LBZRVN9 is currently not yet eligible for reconciliation. A shipment can only be eligible for reconciliation when the status is Closed. Kindly wait until the shipment is eligible reconciliation.
Regarding Shipment ID FBA15LFDSQKN, I understand the latest update mentions a rescheduled delivery based on shipment instructions. I would recommend reaching out to Seller Support with this specific shipment ID to clarify the delivery status and the rescheduling notice.
For the closed shipments with missing units, Shipment IDs FBA15L91DN6B and FBA15L8ZFFPR are currently under review as per Case IDs 12141774002 and 12141739702 respectively. I would advise you to continue monitoring these cases for any further insights from the concerned team who is currently reviewing your issue.
However, if the cases get resolved without sharing any update or resolution, please get back to us so we can further look into your issue. Appreciate your patience as these matters are being investigated.
Thank you!
- Arish
