Shipments stuck in "Delivered" and "In Transit"... ?
Hello, my shipments are small parcels, which usually get delivered and checked-in within 1 week maximum. However, I have 2 shipments sent recently that have been held up and I don't understand why?
Shipment ID FBA15LBZRVN9
200 units, 2 boxes (LCY3 & LBA4)
Marked as Delivered 23 January 2026 & 28 Jan.
Not checked in yet? Usually this happens on the same day and Status moves to "Receiving"
Shipment ID FBA15LFDSQKN
90 units, 2 boxes (LCY2 & EMA1)
Latest update: Feb 13, 2026 08:01:00 AM - Amazon GB - The delivery of your parcel has been rescheduled based on your shipment instructions for the carrier.
I have not specified anything as such?
Please can you help me? Furthermore, I seem to have 2 other Closed shipments where 0 units were found, even though the boxes contained units with the correct barcode, I haven't done anything differently. I'm not sure what is going on!
(Shipping ID for these with missing units are FBA15L8ZFFPR and FBA15L91DN6B)
This is majorly impacting my business, as most of my sales are through Amazon and now customers have 0 units to purchase.. Please can you help? Here are some cases I have already filed, but no success through this route..
Case IDs
12094169842
12141482952
12141774002
12141739702
Shipments stuck in "Delivered" and "In Transit"... ?
Hello, my shipments are small parcels, which usually get delivered and checked-in within 1 week maximum. However, I have 2 shipments sent recently that have been held up and I don't understand why?
Shipment ID FBA15LBZRVN9
200 units, 2 boxes (LCY3 & LBA4)
Marked as Delivered 23 January 2026 & 28 Jan.
Not checked in yet? Usually this happens on the same day and Status moves to "Receiving"
Shipment ID FBA15LFDSQKN
90 units, 2 boxes (LCY2 & EMA1)
Latest update: Feb 13, 2026 08:01:00 AM - Amazon GB - The delivery of your parcel has been rescheduled based on your shipment instructions for the carrier.
I have not specified anything as such?
Please can you help me? Furthermore, I seem to have 2 other Closed shipments where 0 units were found, even though the boxes contained units with the correct barcode, I haven't done anything differently. I'm not sure what is going on!
(Shipping ID for these with missing units are FBA15L8ZFFPR and FBA15L91DN6B)
This is majorly impacting my business, as most of my sales are through Amazon and now customers have 0 units to purchase.. Please can you help? Here are some cases I have already filed, but no success through this route..
Case IDs
12094169842
12141482952
12141774002
12141739702
21 replies
Arish_Amazon
Hello @Seller_ZJhiFfua0EPgc,
Thank you for reaching out, and I regret to hear about the challenges you are experiencing with your shipments. I have reviewed your cases and shipments, and here is what I found:
Shipment ID FBA15LBZRVN9 is currently not yet eligible for reconciliation. A shipment can only be eligible for reconciliation when the status is Closed. Kindly wait until the shipment is eligible reconciliation.
Regarding Shipment ID FBA15LFDSQKN, I understand the latest update mentions a rescheduled delivery based on shipment instructions. I would recommend reaching out to Seller Support with this specific shipment ID to clarify the delivery status and the rescheduling notice.
For the closed shipments with missing units, Shipment IDs FBA15L91DN6B and FBA15L8ZFFPR are currently under review as per Case IDs 12141774002 and 12141739702 respectively. I would advise you to continue monitoring these cases for any further insights from the concerned team who is currently reviewing your issue.
However, if the cases get resolved without sharing any update or resolution, please get back to us so we can further look into your issue. Appreciate your patience as these matters are being investigated.
Thank you!
- Arish
Seller_ZJhiFfua0EPgc
hi @Kai_Amazon
Thank you. I can see the new case refers to the issue of reimbursement (Point 3 in my comment just before your reply).
There has been no update at all on my 200 missing packs as seen in case ID 12141482952 (Points 1 & 2). What can we do about this? I’ve had no response from seller central despite asking and providing proof of ownership..
Angie_Amazon
Hello @Seller_ZJhiFfua0EPgc,
Please look for the case ID 12199504272 in your case log. Our escalation team should have already contact you there.
You can also ask for follow-ups if required.
— Angie
Seller_ZJhiFfua0EPgc
Hi @Angie_Amazon, thanks for this. However the case you are referring to is titled 'Selling Partner Communities Support - Re-evaluation Reimbursement' which is causing confusion. I know there is a reimbursement re-evaluation that is ongoing, but I am wondering if the issue of the 200 missing packs is also being addressed there? Please can you clarify.
Seller_ZJhiFfua0EPgc
@Angie_Amazon Just confirming that the case you reference above (12199504272) does NOT address the issue of the missing 200 units - it is the seperate reimbursement issue. This has been confirmed by the case worker.
Here are the relevant cases, regarding the missing units I would appreciate if this is looked into as it has been weeks now! I have also provided an amended correct proof of ownership already, but have had no response?:
12203300112
12160538462
Seller_ZJhiFfua0EPgc
Hi @Arish_Amazon
Following up on this, the escalation team has created a case to look into the reimbursement issue (12199504272)
However, despite the shipment being marked as closed for the missing 200 units, there has been no update on this despite me providing proof of ownership documentation. The cases remain unanswered. And I have confirmation that the case above (for reimbursement) is not in fact related to these missing units. What can be done?
Here are the relevant cases for the missing 200 units:
12203300112
12160538462
Seller_ZJhiFfua0EPgc
hi @Kai_Amazon
Following up on this, as you mentioned the escalation team has created a case to look into the reimbursement issue (12199504272)
However, despite the shipment being marked as closed for the missing 200 units, there has been no update on this despite me providing proof of ownership documentation. The cases remain unanswered. And I have confirmation that the case above (for reimbursement) is not in fact related to these missing units. What can be done?
Here are the relevant cases for the missing 200 units: 12203300112
12160538462
Angie_Amazon
Hello @Seller_ZJhiFfua0EPgc,
The investigations team will take a look into all your situation. If you have specific questions, you can reply in the case and request direct answers from the investigations team.
— Angie
Seller_ZJhiFfua0EPgc
hi @Angie_Amazon
I have been informed on the case that they are not looking into the missing units and that I should check here. They are only looking at the reimbursement issue.
So what now?
Manny_Amazon
Hi @Seller_ZJhiFfua0EPgc,
The escalation team has created a new case to work with you on this issue. Please review your case log for case #12285544582 and, if necessary, reply to them at your earliest convenience. We appreciate your cooperation and patience as we work toward a resolution.
Regards,
- Manny
Seller_ZJhiFfua0EPgc
Hello @Manny_Amazon,
There is no such case in my case log with your mentioned case ID of #12285544582.. see attached screenshot.
I don't understand if this issue is being looked into, can you please let me know? The most latest case I have filed is case ID 12259881602, which has had no response for a week now. The initial cases were from over a month ago and I was told to file a new one.
NR_Amazon
@Seller_ZJhiFfua0EPgc Hey there! Apologies for any confusion on this issue. Please be on the lookout for a new case to be created on your behalf, or for an update directly back on this thread.
Thank you!
NR_Amazon
