Shipments stuck in "Delivered" and "In Transit"... ?
Hello, my shipments are small parcels, which usually get delivered and checked-in within 1 week maximum. However, I have 2 shipments sent recently that have been held up and I don't understand why?
Shipment ID FBA15LBZRVN9
200 units, 2 boxes (LCY3 & LBA4)
Marked as Delivered 23 January 2026 & 28 Jan.
Not checked in yet? Usually this happens on the same day and Status moves to "Receiving"
Shipment ID FBA15LFDSQKN
90 units, 2 boxes (LCY2 & EMA1)
Latest update: Feb 13, 2026 08:01:00 AM - Amazon GB - The delivery of your parcel has been rescheduled based on your shipment instructions for the carrier.
I have not specified anything as such?
Please can you help me? Furthermore, I seem to have 2 other Closed shipments where 0 units were found, even though the boxes contained units with the correct barcode, I haven't done anything differently. I'm not sure what is going on!
(Shipping ID for these with missing units are FBA15L8ZFFPR and FBA15L91DN6B)
This is majorly impacting my business, as most of my sales are through Amazon and now customers have 0 units to purchase.. Please can you help? Here are some cases I have already filed, but no success through this route..
Case IDs
12094169842
12141482952
12141774002
12141739702
Shipments stuck in "Delivered" and "In Transit"... ?
Hello, my shipments are small parcels, which usually get delivered and checked-in within 1 week maximum. However, I have 2 shipments sent recently that have been held up and I don't understand why?
Shipment ID FBA15LBZRVN9
200 units, 2 boxes (LCY3 & LBA4)
Marked as Delivered 23 January 2026 & 28 Jan.
Not checked in yet? Usually this happens on the same day and Status moves to "Receiving"
Shipment ID FBA15LFDSQKN
90 units, 2 boxes (LCY2 & EMA1)
Latest update: Feb 13, 2026 08:01:00 AM - Amazon GB - The delivery of your parcel has been rescheduled based on your shipment instructions for the carrier.
I have not specified anything as such?
Please can you help me? Furthermore, I seem to have 2 other Closed shipments where 0 units were found, even though the boxes contained units with the correct barcode, I haven't done anything differently. I'm not sure what is going on!
(Shipping ID for these with missing units are FBA15L8ZFFPR and FBA15L91DN6B)
This is majorly impacting my business, as most of my sales are through Amazon and now customers have 0 units to purchase.. Please can you help? Here are some cases I have already filed, but no success through this route..
Case IDs
12094169842
12141482952
12141774002
12141739702
19 replies
Arish_Amazon
Hello @Seller_ZJhiFfua0EPgc,
Thank you for reaching out, and I regret to hear about the challenges you are experiencing with your shipments. I have reviewed your cases and shipments, and here is what I found:
Shipment ID FBA15LBZRVN9 is currently not yet eligible for reconciliation. A shipment can only be eligible for reconciliation when the status is Closed. Kindly wait until the shipment is eligible reconciliation.
Regarding Shipment ID FBA15LFDSQKN, I understand the latest update mentions a rescheduled delivery based on shipment instructions. I would recommend reaching out to Seller Support with this specific shipment ID to clarify the delivery status and the rescheduling notice.
For the closed shipments with missing units, Shipment IDs FBA15L91DN6B and FBA15L8ZFFPR are currently under review as per Case IDs 12141774002 and 12141739702 respectively. I would advise you to continue monitoring these cases for any further insights from the concerned team who is currently reviewing your issue.
However, if the cases get resolved without sharing any update or resolution, please get back to us so we can further look into your issue. Appreciate your patience as these matters are being investigated.
Thank you!
- Arish
Seller_ZJhiFfua0EPgc
Hi there, @Arish_Amazon thank you for getting back to me. I have never had any issues with my shipments, so it is quite alarming that all of a sudden I have had 4 issues in the first month of 2026. Can I ask if there are any challenges being faced in your UK facility? At the moment I don't feel secure sending any more stock to Amazon.. my inventory is 0, which is causing the business to suffer, but at the same time as a small business I am unable to send any more stock right now as I feel quite insecure doing so.
To clarify - the last 2 closed shipments have now come back to state that from FBA15L91DN6B all 8 units have been lost. And from FBA15L8ZFFPR 70 have been lost and 20 were sold. I want to understand why the 20 units were not reconciled in the first place, as it had shown '0' in the 'units received.' Next, I am receiving a reimbursement for 70 units at a very low £ amount which I don't understand - the 'source cost' determined is an Amazon estimate ,which is not in line with the business costs. The same applies to shipment FBA15L91DN6B - the 8 units are being reiumbursed at much less than I spend/ expect to receive. Here are the relevant cases: 12141739702 & 12141774002.
Regarding the first two shipments: FBA15LBZRVN9 & FBA15LFDSQKN. This is now another concerning issue that new stock I have sent is being held up when it never happened before :( I hope you can see how stressful this is for me. What can I do to check, is there anything at all? I would like to send more stock in but don't know if this will happen again and waste my stock... alternatively, is there a way to show on the product page that there are some issues with Amazon's stock control & divert people to my website? I know that's now aligned with your policies but I would like to find a way to sustain my business whilst this issue is being resolved... please help!
Seller_ZJhiFfua0EPgc
Hello @Arish_Amazonplease could you help me out
Glenn_Amazon
Hi there @Seller_ZJhiFfua0EPgc,
Thank you for reaching out with your appeal. I am investigating with our internal team to see if any further reimbursement is possible. Please note that we won't be able to provide specific details regarding the reasons that the units may have been lost. In general there are many factors that go into these events, however please note that Amazon regularly investigates and takes appropriate action to prevent this type of event in the future.
I can't guarantee further reimbursement will be possible but we will see what options we can provide. Thank you for your patience. We will reach out to you here when we have further updates.
-Glenn
Seller_ZJhiFfua0EPgc
Hi @Glenn_Amazon, thank you for this. I would be happy to get reimbursed, of course, so please keep me posted. My business suffered substantially this month due to the loss of purchases on Amazon - of course getting the 'cost price' is a good starting point, but as any business I trade on Amazon at profit, so it's still not the same.
Most importantly, customers have been left unable to purchase a product they love, which is the saddest part of it all. Despite being via Amazon I feel it reflects badly on my brand. There are people on subscription who have just not received anything.
Till date 150 units have gone missing, and now a further 200 have to be investigated.
1. For the missing 200 units, the shipment has been marked as 'closed,' but there has been no update as to what has happenr to these units despite providing relevant proof of ownership documentation (CASE ID 12141482952)
2. Given this situation in general, I would really like to have some understanding of what happened here exactly. It's not just 1 shipment, but FOUR seperate occurences of separate shipments where this happened spanning from Dec. 31st - Jan. 19. Would there be any explanation to make this more palatable and could I understand better what action would be taken to prevent this from happening in the future? This would give me a lot more confidence as feeling quite in the dark about it all.
3. Please keep me posted on if further reimbursement is possible, please.
Lovina
Kai_Amazon
Hi @Seller_ZJhiFfua0EPgc,
Thank you for reaching out to us.
The escalation team has created a new case to work with you on this issue. Please review your case log for case 12199504272 and, if necessary, reply to them at your earliest convenience.
We appreciate your cooperation and patience as we work toward a resolution.
Best,
Kai
Seller_ZJhiFfua0EPgc
hi @Kai_Amazon
Thank you. I can see the new case refers to the issue of reimbursement (Point 3 in my comment just before your reply).
There has been no update at all on my 200 missing packs as seen in case ID 12141482952 (Points 1 & 2). What can we do about this? I’ve had no response from seller central despite asking and providing proof of ownership..
Angie_Amazon
Hello @Seller_ZJhiFfua0EPgc,
Please look for the case ID 12199504272 in your case log. Our escalation team should have already contact you there.
You can also ask for follow-ups if required.
— Angie
Seller_ZJhiFfua0EPgc
Hi @Angie_Amazon, thanks for this. However the case you are referring to is titled 'Selling Partner Communities Support - Re-evaluation Reimbursement' which is causing confusion. I know there is a reimbursement re-evaluation that is ongoing, but I am wondering if the issue of the 200 missing packs is also being addressed there? Please can you clarify.
Seller_ZJhiFfua0EPgc
@Angie_Amazon Just confirming that the case you reference above (12199504272) does NOT address the issue of the missing 200 units - it is the seperate reimbursement issue. This has been confirmed by the case worker.
Here are the relevant cases, regarding the missing units I would appreciate if this is looked into as it has been weeks now! I have also provided an amended correct proof of ownership already, but have had no response?:
12203300112
12160538462
