Brand Approval Request for GB
I would like to formally raise a concern regarding the handling of my applications and the associated document verification process.
I have consistently submitted genuine and valid invoices to Amazon. However, it appears that the relevant teams—whether the Authorization Team or any third-party review teams—are repeatedly issuing rejections using standardized, template-based responses, without providing case-specific clarification.
Furthermore, there is no direct communication channel available. I have not been provided with any email address through which I can explain my case in detail, nor is there a direct contact number to speak with the responsible team. When attempting to seek assistance via phone, I am redirected to third-party customer service representatives who, unfortunately, do not appear to be adequately trained to handle such matters and are unable to provide clear or actionable guidance.
As a result, this process is leading to unnecessary delays, repeated submissions, and a significant waste of both time and financial resources on my end.
I kindly request that you provide a clear resolution pathway. Specifically:
* How can I directly reach the appropriate team responsible for reviewing these documents?
* What exact criteria are being applied in rejecting my submissions?
* What steps must I take to ensure successful approval without repeated, unclear rejections?
I would appreciate a prompt and transparent response so that this matter can be resolved efficiently.
Brand Approval Request for GB
I would like to formally raise a concern regarding the handling of my applications and the associated document verification process.
I have consistently submitted genuine and valid invoices to Amazon. However, it appears that the relevant teams—whether the Authorization Team or any third-party review teams—are repeatedly issuing rejections using standardized, template-based responses, without providing case-specific clarification.
Furthermore, there is no direct communication channel available. I have not been provided with any email address through which I can explain my case in detail, nor is there a direct contact number to speak with the responsible team. When attempting to seek assistance via phone, I am redirected to third-party customer service representatives who, unfortunately, do not appear to be adequately trained to handle such matters and are unable to provide clear or actionable guidance.
As a result, this process is leading to unnecessary delays, repeated submissions, and a significant waste of both time and financial resources on my end.
I kindly request that you provide a clear resolution pathway. Specifically:
* How can I directly reach the appropriate team responsible for reviewing these documents?
* What exact criteria are being applied in rejecting my submissions?
* What steps must I take to ensure successful approval without repeated, unclear rejections?
I would appreciate a prompt and transparent response so that this matter can be resolved efficiently.
7 replies
Seller_hOZNPw7G8FIjl
You are not talking to Amazon on here, just your fellow sellers and the forum moderators. None of us can do as you ask.
You have to contact Amazon Seller Support using the help link top right
Kai_Amazon
Hi @Seller_l0llSdyBXxC8B,
Thank you for reaching out to us. Please make sure your invoices meet all requirements outlined in the Invoice Requirements help page. If you have a Letter of Authorization (LOA), this may help support your application. Please share your case ID with us. We will review your case.
Best,
Kai
Seller_o2DBfhXXLComY
Hi, could you look at my case ID: 12254602862
I have had my invoice rejected for a brand which I can guarentee are not altered. I have sent more invoices in but the amount of sales I am loosing a day is going to kill me off :(
It isnt just me struggling with this particular brand, there are quite a few of us and we are working with one of the directors of said brand as she also wants this rectified.
Thank you in advance for any help you could provide :)
Seller_o2DBfhXXLComY
@Spencer_Amazon @Kai_Amazon@Adam_Amazon_@Julia_Amazon@JiAlex_Amazon@Ash_Amazon@Ezra_Amazon@Sarah_Amzn@Simon_Amazon
I am so sorry to tag you all but I am getting a little desperate now as I am sure it is just a bot denying my brand application.I have submitted so much information, you want an invoice for 100 items, i sent you one with 3000 units, ive shown my account with the brand, my account balance, the payments on my credit card, LOA from the brand, the phone number for the Sales director for the UK, I even gave you a link to a youtube video showing me logging into my brand account and downloading and opening each invoice , my order tracking page, my balance page, open the tracking links to show each of the orders had been delivered and rejected again....... could someone please help! case ID: 12254602862
Kai_Amazon
Hi @Seller_o2DBfhXXLComY,
Thank you for reaching out to us. Our partner team is reviewing your additional documentation. They will contact you once their review is completed.
Best,
Kai
Seller_KlbXZHzQGSDZv
seller support is generally unforgiiving when dealing with a problem they are only taught to say no and provide a copy and paste answer that may or may not relate to your case.
As Kai has said you would need to provide the case number for a MOD to look at the problem.
Alternatively say what your trying to sell and who your wholesaler was. No one is gonna steal the problem items in here we all have our own problems to deal with however we also have a range of experience when it comes to Amazon issues which seller support does not like to identify.
So
Goods
Brand
Wholesaler
And some of the more experienced sellers will be able to comment on where your issues are.
